Returning Xbox Elite Wireless Controller Series 2 - Core

agentwalker1 · Oct 30, 2023

I sent the controller off for repair due to a faulty trigger.

This has now come back, but after just a couple of days, the DPad right button doesn't work at all.

If I go onto the Microsoft profile page and select the controller to start another return it's now showing as out of warranty with the date listed as the date the other one was returned.

The controller is still under warranty until the end of December.

Can someone from the Microsoft team point me in the right direction because...

1. The returns page wants to charge me £40+ with it saying it's out of warranty

2. Going through the 'contact us' option always tells me that you can't provide support over chat for this issue.

So at the moment, I'm stuck with a broken controller you've sent me with no way to send it back.

Any help will be much appreciated.

Thanks

Gary

:)

EzequielNeves19

This is Xbox controller elite serie 2

https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller-series-2

agentwalker1

Hi thanks for the reply. I've managed to go through the support section but this time choose the warranty issue instead of the controller and that's for me through to someone now. Thanks for the help.

Darhyl Amizola

You're welcome!

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best regards,
Darhyl

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your warranty replaced Xbox Elite Series 2 controller. I understand how frustrating this is and I would totally feel the same way If I were in your shows. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I highly suggest you reach out to Microsoft Xbox Support for further hardware escalations as they have the tools and resources to properly investigate this case and possibly create an immediate service order for you. Here's how to contact them:

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes.
> Select Show Contact options.
> Select Request a call from support.

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check this link for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

XBF Crystal P

Hi there Sokotto,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox Elite series 2 controller. I recommend to try the following articles:

Give this a try and let us know the results.

Returning Xbox Elite Wireless Controller Series 2 - Core