Returned item for repair - received at Microsoft - order now cancelled - cannot get through...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Steven, as you are not able to contact the support by phone, on the same support page in the option to contact via chat, log in with your account, choose a subject, and after you pass the virtual service will be attended by a person and can pass this number of the protocol you have.

Hey there, Lazy Shogun123

Welcome to the Microsoft Community.

When requesting a refund, did you go through your order history page here: Microsoft account | Order history?

You may see an option to return item, or hopefully cancel your order if it hasn't already been dispatched. You can find out more on returning items purchased through the Microsoft store here: Returning items you bought from Microsoft for exchange or refund - Microsoft Support

Hope this helps,

Nathan

Hi i sent a repair off to Microsoft through my warranty and service order says it has 30 days to be received by them or it will be cancelled. Well I sent the item and paid for it to be tracked but unfortunately it has been stuck in Germany since
22 April and now my service order has been cancelled and say my service order number will not work because it has gone over the 30 days. I don't know how to contact Microsoft as it only ever says chat and calls are turned off, and not sure what happends now
when and if they receive it. Does anyone have any advice or any idea what will happen. Thanks very much.

Have you had an update since? I have a similar issue, with UPS tracking showing my device was delivered on the 28th May but no update on the service order showing the device was received. I'm happy to be patient, but would like some reassurance that the
package was successfully received by Microsoft and not lost.

[quote user="Jay ITFC"]

Guys he can't cancel the order as the boxes will have been dispatched months ago.

[/quote]

I'm not sure by what you mean by dispatched. Are you saying the game will already be on its way via delivery? It's not released for another two weeks. Do Zaavi even have their stock yet? Dispatched months ago means the game went gold before the beta was released
to the public? :/

Anyhow here is Zaavi's official word on the matter from their website.

How do I cancel my order?

We are sorry that you want to cancel your order with us.

You can cancel your order up to the point of entering our warehouse process.

You can do this by:

• Accessing my account and following the prompts from within
  
  your order details.
• You will see a flag which you will need to select for cancellation of part
  
  or all of your order.
• You will then be asked to select a cancellation reason. This helps us to
  
  improve our services by understanding why your order is no longer
  
  required.

Please note, if any of the

items on your order are in stock and display the availability of “In stock

usually despatched within 24 hours” your cancellation request may not be

successful. You will need to contact us via your account when the item

arrives.

Once you have completed your cancellation you will receive an email to

confirm the cancellation request was successful. Please allow up to one hour for

us to confirm whether your cancellation request has been successful.

Have a look at our returns policy to find out how to return

any item(s) that you no longer require.

If you are trying to cancel a book or an electrical item, please call our

customer care department and we will be happy to do this for you.

If that doesn't work though he does have the right to return it within 14 days, unopened.

How do I return an item?

We want to ensure you are always happy when shopping with

zavvi.com. To ensure this, we offer an "absolute satisfaction"

guarantee where you can return any unopened item within

14 days of the date when you received the order.

We will refund your credit or debit card once we have received and processed

the item (please allow up to 14 working days from date of postage).

In order to arrange a return, please contact us and inform our customer

service team of your order number, the item you are returning and the reason for

the return.

Please note that we reserve the right to refuse any return which does not

include a returns authorisation number.

We will then reply with a unique returns authorisation

number and the address you need to send the item to.

You'll need to package the item securely and include:

• Your order number
• The returns authorisation number
• Whether a replacement or refund is needed
• The reason why you are returning the item.

If your item is faulty you will need to tell us what exactly the fault

is.

When you return your item please remember to ask the Post Office for a

receipt which you should keep as proof of sending until you have received your

replacement or your refund.

zavvi.com can only refund postage costs if we have sent you

the wrong item or if the item is faulty. We cannot be held responsible for

non-delivery of returned goods.

zavvi.com will replace any

faulty items with the same title, or if the title is no longer available, will

refund the original card used to make the purchase. Our returns policy is valid

for 28 days from receipt of goods.

We are sorry but we are unable to provide technical support on any of the PC

games we supply. You will need to confirm that the game will run on your machine

before ordering as we cannot be responsible for incompatibilities with your

system.

Hello, Jorge G. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

If your order was placed recently, you can check if the “cancel order” option is available when checking your Microsoft account order history:

https://account.microsoft.com/billing/orders

However, if your order was shipped, or you're not able to cancel it in that way. You can get a refund receiving the package and return the console by submitting a return request.

More information about submitting a return case can be found here:

https://support.microsoft.com/accou...-aa4f-f48b-2394-8596f415072b#ID0EBBH=Hardware

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Regards,

Arturo.