Return order arrived at El Paso return center, but I received an email regarding a NEW...

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you are concerned with your package being sent to MS.

If I may ask, is this about a service for your Xbox? Did you use the shipping label that was for your order to be returned?

If you have followed the correct process in returning an item then there is nothing to be worried about as this email is system generated and is possibly because of the item being delivered.

Sorry to hear about what happened with your controller. If you have used the shipping label from your order then you do not have to worry about it because that label already has your service order number. It should still be delivered back to you within the time frame and as it should. Hopefully this time, it will be with no issues already since this has been sent multiple times. But for as long as your controller does not go beyond the time frame of 21 business days then you should be good.

It was an Elite Series 2 controller. I used the label they attached in the email they sent me around 4 hours after I sent in the service request.

I'm just confused as to why they sent me another label after my controller was delivered to the return center warehouse. I have no update as to whether or not they scanned my controller, I usually get an email saying "your device has arrived!" meaning they scanned it within the next few hours after UPS notifying me that my parcel was delivered.

I just don't know if this is just me overthinking this situation, or if it's indeed something to raise an eyebrow at. I've sent in this same controller at least 6 times with similar results in return, controller has a defective ABXY or Thumbstick issue, but this is beside the point, my point is- I've done absolutely nothing different in regards to packaging, printing the label, getting the package out in a timely manner, absolutely nothing different this time in comparison to all the other 5-6 times I've done this. (not to include the amount of times I've sent back the basic XSX controller, which was like 8 times) so why are they sending me this label and not having scanned my device.

I know I sound privileged, and it's not that I assure you- it's purely and merely frustration of not being able to be comfortable with a costly item I've bought because there's a defect with it and I have to send it back over and over and over. Then this happens and it's just like stoking the fire of frustration.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Barkim, if you are trying to send something to Microsoft the ideal thing would be to contact support through the link below so that they can give you the correct information.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Quick followup question.In order to receive the new controller does the faulty one i sent have to arrive first at the repair center and then they ship me the new one?