Retrocompatible games do not connect live no Xbox One

Mich3LFranca · Oct 15, 2018

My xbox one games normally run live services, but in
all backward compatible games they do not work live and do not download the profile.

:)

Onizuka Eikishi GTO · Oct 15, 2018

Xbox One playing against 360?

no retrocompatible ...bye bye xbox ...

RICKVARUKERSPUNX · Oct 15, 2018

I can not buy backward compatibility games on XONE on PC W10-EDGE also

I'm not native in English

i try buy game x360 by xone and appears (Google translate)

You do not have any valid payment options.

in our files. The balance of your Microsoft account

can not be used on this shopping channel

.........

I have the card registered but I can only

buy xone x360 games can not

...

I tried all the support available here in Brazil

......

games buy Xbox one yes ok

games retrocompatible Xbox 360 no

help me

steeledwand7664 · Oct 15, 2018

Couple things could be causing this.

1. Password longer then 16 characters. 360s including the emulator on the one does not like passwords longer then 16 characters. If this is the issue make your password less then 16 characters.

2. Have Two Step Verification on. Turn off Two step verification.

3. You said it does not allow you to download profile where are you trying to download your profile at on the ONE side of things or on the 360 emulator? Try Downloading your profile on the emulator (if you have not already) by following these steps:

1. Load any 360 game.

2. Hit the start and select buttons (small round buttons on either side of the big xbox button on the controller) this will bring up the 360 guide there will be a choice on that screen to download profile You may have to hit the Y button I believe to
sign out first.

Let me know if any of these help you.

HyperVenom523 · Oct 15, 2018

Thats weird I dont have any problem at all!!

Mich3LFranca · Oct 15, 2018

Couple things could be causing this.

1. Password longer then 16 characters. 360s including the emulator on the one does not like passwords longer then 16 characters. If this is the issue make your password less then 16 characters.

2. Have Two Step Verification on. Turn off Two step verification.

3. You said it does not allow you to download profile where are you trying to download your profile at on the ONE side of things or on the 360 emulator? Try Downloading your profile on the emulator (if you have not already) by following these steps:

1. Load any 360 game.

2. Hit the start and select buttons (small round buttons on either side of the big xbox button on the controller) this will bring up the 360 guide there will be a choice on that screen to download profile You may have to hit the Y button I believe to
sign out first.

Let me know if any of these help you.
Click to expand...

Hello,

Thanks for your attention,

My password is'nt longer and turn off my two step verification.

I trying by xbox one, I start a game backward compatible(for exemplo:Read Dead Redemption) But when I press "Download Profile" it says "Checking Network Status" and then "Can't connect to Xbox
Live. Select test connection to solve connection issues. For more information see www.xbox.com/support." When I press "Test Connection" it jumps back to Xbox One menu testing the connection and there are no issues.

Help me!!!

steeledwand7664 · Oct 15, 2018

Did you try and sign out from the 360 guide I think its the Y button or it may be the A button it will tell you which one at the bottom of the 360 guide then once you do that and sign in try and download your profile.

XBF Esteban R · Oct 16, 2018

Hey there Mich3LFranca!

As long as you have Xbox Live, you should be able to play on Xbox Live in backwards compatible games as well.

I would say that your best course of action would be to do what we call a soft reset of your console.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks

Mich3LFranca · Oct 16, 2018

Hey there !

As long as you have Xbox Live, you should be able to play on Xbox Live in backwards compatible games as well.

I would say that your best course of action would be to do what we call a soft reset of your console.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks
Click to expand...

Hey XBF Esteban R,

Thanks so much man, your help fixed the bug, I can play my backwards compatible games again, i did all the things you mentioned and done.

Thanks so much !!!

Saeleth · Nov 3, 2018

Hi there,

Would you be able to let us know what title(s) you specifically are having this issue with?

Saeleth

Hi there,

Would you be able to let us know what title(s) you specifically are having this issue with?

HyperVenom523

Thats weird I dont have any problem at all!!

steeledwand7664

Couple things could be causing this.

1. Password longer then 16 characters. 360s including the emulator on the one does not like passwords longer then 16 characters. If this is the issue make your password less then 16 characters.

2. Have Two Step Verification on. Turn off Two step verification.

3. You said it does not allow you to download profile where are you trying to download your profile at on the ONE side of things or on the 360 emulator? Try Downloading your profile on the emulator (if you have not already) by following these steps:

1. Load any 360 game.

2. Hit the start and select buttons (small round buttons on either side of the big xbox button on the controller) this will bring up the 360 guide there will be a choice on that screen to download profile You may have to hit the Y button I believe to
sign out first.

Let me know if any of these help you.

Mich3LFranca

Hey there !

As long as you have Xbox Live, you should be able to play on Xbox Live in backwards compatible games as well.

I would say that your best course of action would be to do what we call a soft reset of your console.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks

Hey XBF Esteban R,

Thanks so much man, your help fixed the bug, I can play my backwards compatible games again, i did all the things you mentioned and done.

Thanks so much !!!

steeledwand7664

Did you try and sign out from the 360 guide I think its the Y button or it may be the A button it will tell you which one at the bottom of the 360 guide then once you do that and sign in try and download your profile.

Retrocompatible games do not connect live no Xbox One