Retro Rewards Not Showing

Discus and support Retro Rewards Not Showing in XBoX Rewards & Social to solve the problem; Hello! I purchased almost $50 in backwards compatible games (pre-tax). It's been around 10 days and it's still showing "MY TOTAL REWARDS CREDITS... Discussion in 'XBoX Rewards & Social' started by Tormaz, May 30, 2017.

  1. Tormaz
    Tormaz Guest

    Retro Rewards Not Showing


    Hello!

    I purchased almost $50 in backwards compatible games (pre-tax). It's been around 10 days and it's still showing "MY TOTAL REWARDS

    CREDITS EARNED:0" For the Retro rewards.

    Thanks.

    :)
     
    Tormaz, May 30, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    2 Retro Rewards purchases not showing

    Hello VortexWx,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
     
    XBLRewards8, May 30, 2017
    #2
  3. VortexWx
    VortexWx Guest
    2 Retro Rewards purchases not showing

    Thank you! They showed up yesterday and I got my 4,000 points, but I did not get my 1,000 bonus points. It shows up on the Retro Rewards page as earning 5,000, but I only have 4,000 on the My Rewards page. I really appreciate your help!
     
    VortexWx, May 30, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Retro Rewards Not Showing

    Hello Tormaz,

    Apologies for the inconvenience. We have identified an issue with your Dead Space purchases that we are now resolving. You should see the completion of this offer within a few days.
     
    XBLRewards8, May 30, 2017
    #4
  5. XBLRewards8 Win User

    Retro Rewards Not Showing

    Hello Tormaz,

    Apologies for the inconvenience. We have identified an issue with your Dead Space purchases that we are now resolving. You should see the completion of this offer within a few days.
  6. XBLRewards8 Win User

    2 Retro Rewards purchases not showing

    Hello VortexWx,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
  7. XBLRewards8 Win User

    Rewards not showing on site - Retro Mission

    Hello IRB,

    Apologies for the inconvenience. We have determined why this issue occurred, and have resolved it. You should see the completion shortly.
  8. VortexWx Win User

    2 Retro Rewards purchases not showing

    Hello ,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
    Thank you! They showed up yesterday and I got my 4,000 points, but I did not get my 1,000 bonus points. It shows up on the Retro Rewards page as earning 5,000, but I only have 4,000 on the My Rewards page. I really appreciate your help!
  9. XBLRewards8 Win User

    Retro Rewards

    Hello wizzardSS,

    Apologies for the inconvenience. After reviewing your account, we have found and resolved an issue with your Tropico 3 purchase that was preventing it from being properly Credited toward this offer. You should see this purchase and Rewards be recognized
    shortly (within the next 1-4 days).
Thema:

Retro Rewards Not Showing

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