Restrictions I cannot disable preventing me from playing a game I have access to.

Evan Billingsley · Feb 19, 2023

I am trying to install a game I have access to through xbox gamepass on pc. Every time I try I get hit with a popup saying it's above my restrictions. I should have no restrictions. I am the only member of my family. Any time I try to manage content filters on my family account it links me to a support article that only tells me to manage my content filters. Not helpful in the slightest. The opposite actually, incredibly frustrating. Frankly this experience has made me wish for an option to opt out of Microsoft Family altogether. It is only causing me issues and I have no use for it. But I would happily settle with a resolution for my issue.

:)

Evan Billingsley

Funny enough, after posting this reply the issue seems to have resolved itself. Thank you for the assistance.

Rostom L

Hi Evan! Sorry to hear about the issue. No worries, we will do our best now to get this sorted out.

May I know if your account was previously added to a Microsoft Family as a member before?

Please also confirm if you could visit your privacy settings here https://account.xbox.com/Settings. If it redirected you to a different page, you must be using a child account.

Rostom L

Perfect! I am glad that it's now working, Evan. Probably it just needed some time to refresh

Thanks for your patience and time here in our community. Take care!

Evan Billingsley

The link directed me to my privacy settings without issue, when I try and change my content access settings it links me to the Family page and I get put into the aforementioned loop with the support page. I have never been a member of a Microsoft Family, nor have I ever even attempted to use the service before encountering this issue.

Heyyoguy123

I can't even log in anymore, preventing me from properly playing on the Xbox, and restricting me from going online.

Restrictions I cannot disable preventing me from playing a game I have access to.