Restricted acces on a account i have had for years now and never had issues with

lassechristoffersen · Apr 3, 2022

Hello

SO i have seen other post about it but with no real solution.

i have had Game pass now for years, now when I wanted to play some Ark it suddenly said it was restricted and i had to contact a "parent".

I am 32 years old, i subscribe to this myself... How can this happen and what can i do to turn it back to normal?
Not gonna pay for this if i cant use 80% of the product! like ****?

Anyone got ideas or any admin that can help me out?

Greets
Lasse

:)

Francia J.

Hi Lassechristoffersen, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, please validate if there is no organizer account that may be managing your account. To do so, sign in to https://account.microsoft.com/family. If there is an organizer account linked to yours, ask them to manage your content restrictions or remove yourself from the family group since you're already an adult.

If there is no organizer account linked to yours simply reset and repair the Xbox App by following the steps below:

Settings > Apps & Feature > Apps > Search for "Xbox"> Adavanced Options > Repair & Reset.

After that sign into your Xbox App then try to install or launch the game again.

Francia J.

Thank you so much for the update. When you reset and repair the Xbox were you able to restart your PC? If not, kindly try so we can check again.

lassechristoffersen

Thank you for the quick response.

Sadly neither of the two things worked or changed anything.

there is no other than me in the family share and no other owner or anything.

Never had the issue, didn't change anything to make it happen. I am truly clueless atm.

Any more ideas?

Lasse

nbraun80

I also have this issue. I'm 25 live in south Dakota US and have has this account for 5 years. Never had a problem and now it's telling me that there's an age restriction. I have no idea how this could be and would love to hear if you find anything out.

matt Williamson1

Yeah I have an Xbox one I’ve had for years and have never had this problem either, I have a gold account and I have an adult account with everything allowed and nothing restricted yet I still can’t play. Why?

Restricted acces on a account i have had for years now and never had issues with