Restarted my Xbox One to find out that the game that I downloaded said I had to pay again

JordanBates1 · Jul 1, 2020

I redeemed a code for The Outer Worlds, however, I couldn’t start downloading it. I then followed one of your other questions and restarted my Xbox One. After I restarted it, I found out that my code had been ignored and so I can’t get the game and I have
to pay again. I have looked through my library and it hasn’t downloaded. What should I do?

:)

BarrelBurrito01

I would suggest tryiing to contact support for help

https://support.xbox.com/

Tyler Cook

I downloaded it once and couldn't find it in my games then tried downloading again and it says "Cant download". So i checked all this out, including to see if i had an official HDD which i do. So why cant i play the San Andreas i payed $15 for?

iMsFox

Try to delete the cache of the game in your storage settings and try to download the game again. I had problems installing a game yesterday but after restarting my xbox it was downloading again.

EggsBoxJuan

I would say that as long as you pay for the game again it won't be an issue, in fact if you do try to download it again it may well be the case that you will be forced to pay again anyway, there is one way to find that out for sure though by trying to download
it.

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Now then, as for using the game after you received a refund, I guess that could be deemed as marketplace theft, that's if the game does even work of course.

NuclearVoid69

Thanks for the help but it wasn’t my problem but I found out why. Idk why but when I tried to press download again (this is on the search games not in my downloads) it wouldn’t work but suddenly it worked and I have to pay for it again even though I bought it on Xbox one

Restarted my Xbox One to find out that the game that I downloaded said I had to pay again