Resolution stuck on 640x480

ZachS_1 · Dec 22, 2021

My xbox was working great until about a week ago I turned it on like normal and the screen was just black so I tried just turning it off and back on still nothing finally got it on by going to the lowest resolution now that's all I can get it on if I try to change it the screen just goes black again and about 30 seconds later it turns back on using the 640x480 i have tried different hdmi cords different tvs soft reset factory rest and still not working any ideas how to fix it

:)

Boom B00M Boom

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Christopher Revoredo

Hi there Zach welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, this is one of the symptoms of HDD issues with the consoles, try the reset but like this:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass.

5.-Press the Bind and Eject buttons, and hold those buttons to keep them pressed.

6.-Then, with the Bind and Eject buttons held, press the Xbox button.

7.-Let go the Bind and Eject buttons after the second power-up tone.

8.-Thereafter, the Xbox One should start up at the Xbox Startup Troubleshooter.

9.-Select Reset and keep my games and apps.

SammyVS

So there is a problem with the console hardware. If your Xbox is not the first model of Xbox One, you can send your console in for repair to Microsoft by following the instructions on this link.

https://support.xbox.com/en-US/help/hardware-ne...

trox4

Already tried this sadly did not work, the cable works just fine as it works for my xbox 360 but for some reason my xbox one refuses to go into 1080p

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press and hold your console's power button until the console turns off, remove the power cord and HDMI cable for 1 minute. Then turn on the console, follow this path and change your console resolution.

Press the Xbox button  to open the guide.

Select Profile & system > Settings.

Under General, select TV & display options.

Select Resolution, and then select the best resolution for your TV (either 720p, 1080p, or 4K UHD).

Also, try changing the HDMI cable you are using and your TV's HDMI port.

Resolution stuck on 640x480