Reset your display settings on a Series X

Check your TV settings: If you are using a TV to watch content on your Xbox Series X, check your TV settings to make sure that any power-saving modes are turned off. Also, make sure that the HDMI input you are using to connect your Xbox is set to a mode that allows for HDR and 4K content, if applicable.

Reset the display settings: You can try resetting the display settings on your Xbox Series X console. To do this, go to Settings > General > TV & display options > Video modes > Allow 4K > Allow HDR. Make sure that both of these options are turned on. Then, go to Advanced video settings > Video fidelity & overscan > Display > Calibrate HDR for games. Follow the on-screen instructions to calibrate your display.

As mentioned above, your monitor likely won't support what the Series X needs. Often the refresh rate is slightly different (due to different standards being used)....the Series X needs an exact 120Hz setting to run whereas the monitor may actually be 119Hz so it won't work.

If you have access to a computer or laptop, plug it in to the monitor and then got to Windows settings, click on "System", then "Display"...scroll down to "Advance Display Settings" and click it. This should display your monitor along with the refresh rate it will display. See whether it is displayed as 120Hz or 119Hz

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It sounds like you are experiencing some issues with your Xbox Series X. To troubleshoot the zoomed-in display on your TV, you can try the following steps:

1. Check the display settings on your TV.

- Some TVs have a "Zoom" or "Aspect Ratio" setting that can cause the display to appear zoomed in. Make sure this setting is set to the correct value for your TV.

2. Check the display settings on your Xbox Series X.

- You can access these settings by going to the "System" tab in the "Settings" menu, then selecting "Display & sound" and "Video output". From here, you can adjust the display resolution and other settings that may affect the display's appearance on your TV.

3. Check the HDMI cable and port.

- Ensure the HDMI cable is securely connected to the Xbox Series X and the TV, and that the port on both devices is free of any debris or damage.

4. Try a different HDMI cable.

- If you have another HDMI cable that you can use, try connecting your Xbox Series X to the TV using that cable to see if it resolves the issue.

If you continue to experience issues with the zoomed-in display on your TV after trying these steps, you may want to consider seeking assistance from Xbox support or a professional repair service.

Hi,

The Series X supports 1080P resolution in the settings same as Xbox One and One X. Games on Series X will still render in 4K, but will downscale to whatever display you have. There won't be any loss in quality at all.

Hello MAGALI CABROL,

Thank you for posting in Microsoft Community.

We understand that you're experiencing issues with your Xbox Series X. A grey screen issue can be caused by a variety of factors, including a faulty HDMI cable, incorrect display settings, or a problem with the console's hardware. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Do you mind providing us a screenshot of the issue? Please conceal your personal information like gamertag, email account and full name.

Here are some steps you can try to resolve the issue:

1. Check your HDMI cable: Make sure that your HDMI cable is properly connected to both your Xbox Series X and your TV or monitor. Try using a different HDMI cable to see if that resolves the issue. Also, can you try different TV to see if issue opersist?



2. Check your display settings: Go to Settings > General > TV & display options and make sure that your display settings are configured correctly. You may need to adjust the resolution or refresh rate to match your TV or monitor.



3. Restart your console: Try restarting your Xbox Series X by holding down the power button for 10 seconds until it turns off, then turn it back on again.



4. Reset your console: If the issue persists, you may need to reset your Xbox Series X to its factory settings. Go to Settings > System > Console info > Reset console and choose the option to reset your console while keeping your games and apps.



We look forward to your update.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator