Reset XBOX now won't connect to Samsung smart TV

Hi Dan747SP, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to use another HDMI cable and another HDMI port on your TV?

Do you have access to another TV you can connect the Xbox to? For testing purposes?

Does you TV recognize other HDMI devices?

Have you tried to enter the Troubleshoot Menu? If you haven't, please tried by following these steps:

Press and hold the Pair button and then press the Xbox button on the console.

Continue holding the Pair button until you see the Troubleshoot Mode on your TV.

Select Reset This Xbox > Keep games & apps > Confirm the process.

Let me know if it works!

The wired or wireless connection is handled through your router, not the Samsung Smart TV. Samsung Smart TV has nothing to do with Xbox One. Connect the Xbox One directly to your wireless or wired router, not your Samsung Smart TV.

Hi Muhammad Bin Usman,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help connecting your Xbox One controller to your Samsung Smart TV. We truly understand how frustrating this can be, especially if you want to play your game through the smart TV.

Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.

- Are connecting your controller via wired or wireless?
- Are you able to connect this controller before to your Samsung smart TV?
- Try to test it with different controller if you have.

Check your Samsung Smart TV's settings.



1. Make sure your Samsung Smart TV is turned on and connected to the internet.

2. Press the Home button on your Samsung Smart TV remote.

3. Navigate to Settings > General > External Device Manager > Device Connection Manager.

4. Make sure that the "Allow connections from any device" option is turned on.

5. Press the Xbox button on your controller to turn it on.

6. Press and hold the sync button on your controller until the Xbox button starts flashing rapidly.

7. On your Samsung Smart TV, select "Add Bluetooth Device" from the Device Connection Manager menu.

8. Your Samsung Smart TV should now search for available Bluetooth devices. Once your Xbox One controller appears on the list, select it to connect.



For more information, you may check this link: Connect a controller to your smart TV | Xbox Support

Thank you,

Microsoft Community Moderator

Hi Kaissa,

As explained above, keyboard and mouse unfortunately isn’t compatible with Cloud gaming at the moment. There are various controllers that are supported, though.

Refer to this guide:

Cloud gaming with the Xbox app on your smart TV | Xbox Support

which includes a section confirming what controllers are compatible and how to connect a controller to your smart TV

Also see:

Cloud gaming with Xbox | Xbox Support

How to use Gaming Hub on your Samsung Smart TV | Samsung Support

Hope this helps.

www.wwe.com/.../xbox-samsung-smart-tvs-26101595

we can find out on the 4/2