Reset xbox 360 console. Don't know pass code or security answer

Hi SpringAlloy5590,

If you have forgotten your Family pass code on your Xbox 360 control, we have an option to reset it by answering your security questions that you set up. If you don't remember the answer to your security questions, you can reset the pass code online. You
may refer to this
link for the steps.

If you need further assistance on how to reset your pass code online, I recommend that you contact our
Xbox Support team so that they could also guide you on how to apply it on your console.

Let us know if you need clarifications.

Hi there,

From the console, go to Settings > family > select a content control setting > when prompted, enter the passcode.

If you don't recall the passcode, you can select Reset Pass Code and answer the pass code question that appears > select Done.

If you don't know the answer to the passcode question, you'll have to contact Xbox Support so they can assist in resetting it:

support.xbox.com/contact-us

More details can be found here:
support.gtm.xbox.com/.../xbox-live-parental-control

I hope this helps.

How to reset the pass code for parental controls on Xbox 360

If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online. Here’s how.

Note You must meet the following criteria to be able to reset your pass code online:

• Your Microsoft account must be an adult account.
• The console must be registered in your name.

1. Sign in to your Microsoft account at
   Devices.
2. Locate your registered Xbox 360 console.
3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.
   

Related Issues
Parental safeguards for Xbox Live and your Xbox 360 console


Xbox 360 online safety and privacy settings


Register your Xbox product

How to reset the pass code for parental controls on Xbox 360

If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online. Here’s how.

Note You must meet the following criteria to be able to reset your pass code online:

• Your Microsoft account must be an adult account.
• The console must be registered in your name.

1. Sign in to your Microsoft account at
   Devices.
2. Locate your registered Xbox 360 console.
3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.
   

Related Issues
Parental safeguards for Xbox Live and your Xbox 360 console


Xbox 360 online safety and privacy settings


Register your Xbox product

Hi Tobias,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having difficulty with the parental controls on your "new to you" Xbox 360. If the seller cannot recall the passcode for reset, or the answer to their pass code question,
then you'll need to attempt to reset the pass code online.

How to reset the pass code for parental controls on Xbox 360

Give this a try and let us know the results.

I hope that this helps you out!