Reset password of an old Xbox account

Hello @Jacob Andrus! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums.

To reset your password, please access the link below:

Reset or recover your lost Microsoft account password | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi Rocky, i tried the link but sadly to no avail, it just reset my old account password & security, no xbox account retrieved

Hi Zombie. It would be worth a shot to give phone support one more go, and make sure you tell them the serial #. I do not know if it will be enough, but it is worth a try. Best of luck!

Thanks Miss Ermine.

I've tried the form 4 times and I have been rejected each time. I gave billing info to the person on the phone and they were not able to do anything with this. They did not however, ask about the Serial #. If this can be done with a Serial # I'd be happy
to sit through customer service again. Is this a possibility?

account.live.com to change the password to the microsoft account. His email will be what ever xboxlive gave him as a gamertag @xboxlivefamily.com. Click on 'cant access your account?" and use (hisgamertag)@xboxlivefamily.com as the microsoft account. the
captcha message and then go further. if you can use the options to reset the password; do so. If not, click I cant use any of the options shown. Then enter in the contact email that you can be reached at, then lick next adn the last page is an account info
page. fill it out and then wait for email.

Let me know how this goes. If you get rejected, thats ok, just let me know. I can help more from there.