Reset parental pin not working on Fortnite

Hi again Jessica

It seems that there is a conflict on the account and you even confirmed that it is the same, it seems to be a problem that we cannot solve ourselves, the best thing I can recommend is that you contact Epicgames technical support.

https://www.epicgames.com/help/soporte-tecnico-c5719357686683
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please note that this is a public Microsoft forum where there are only gamers like you, we are not Microsoft employees and there are generally only Xbox or PC console players here. I doubt there are any users who have problems with a Nintendo here.

You could ask the same question through a Nintendo forum and they may give you better help there, here is the link:

https://www.nintenderos.com/foro-nintendo/
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information I gave you has been useful, have a happy day.

Yes, when I go into account settings on the website and on her Nintendo switch (through parental controls via Fortnite )the information matches up. However, when I go into Fortnite and I go to settings and to account. The epic account ID and epic display name is different.

Hi Jessica, my name is Jhon, and will be a pleasure help you

Let's see if I understand the pin, they already reset it and changed it several times, right? and it still says the pin is wrong when entering it

Have you already made sure you are logged into the correct account? on your console or fortnite account

Best regards
Jhon

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

It sounds like you are having difficulty with your parental control pin on Fortnite.

Here are a few things you can try:

Make sure that you are entering the correct pin. Double-check to make sure that you are not mistyping the pin or transposing any digits.

If you have recently changed your pin and are still unable to access your account, it is possible that the change has not yet been applied. In this case, you may need to wait a little longer for the change to take effect.

If you have forgotten your pin, you may be able to reset it by contacting the Fortnite support team. You can do this by visiting the Fortnite support website and selecting "Account and Billing" as the category and "Parental Controls" as the subcategory. From there, you can follow the prompts to reset your pin.

If you are trying to remove parental consent, you will need to contact the person who set up the parental controls on your account. They will need to remove the controls or provide you with the correct pin in order for you to access your account.

Hi Mick.

Do you manage to accept friends now?

I have a very similar problem: when my son want to add friends, the parental PIN is required. I try to enter it, it says PIN incorrect.

I then click on "modify PIN", which does bring me to the EPIC website on my account. There I can connect with the PIN that was said as "incorrect" in Fortnite. I can navigate and change the options in parental control without any problem. I can even change the PIN.

But if I go back to Fortnite, try to accept friends and enter the PIN which worked right before in the EPIC portal, then it's refused again...

It seems the PIN in Fortnite is not the same as the one in EPIC portal...

If you can help, thanks in advance

Vincent