Requesting a refund for an accidental duplicate purchase also removed the copy I originally...

Hi Firehawk894, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hello Alberthus00,

Thank you for your post. I understand you are experiencing an issue with a duplicate purchase on your account. Please use the

Refund Request page to request a refund for the duplicate/accidental purchase.

Please let us know how this goes!

If you haven't already, you can reply to the email you received in order to get in touch with the refund specialists again. You can also resubmit the form again.

Please write on technical support

Hello, thank you for bringing this to the forums. I understand that you may have accidentally purchased the same content twice. You can request a refund for the purchased content that was duplicated here.
After you have filled out the form keep in mind it may take up to 72 hours to get a response.