Requesting a controller repair gives me an error, tried for weeks

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello CryBabyGeeks,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are requesting for your controller to be repaired. Let us check on this together and sort this out in timely manner.

1. May we ask for a screenshot of the issue? Please conceal any personal information.
   
2. When you are on your account, is your account on the correct country/region?
   
   • Please check your account profile: http://account.microsoft.com/profile
     
   • On the request form, please scroll down and check the country or region located on the lower left side
     
     
     
3. May we ask if you have tried the troubleshooting below in visiting your account for requesting repair?
   
   • Use InPrivate Window of your browser:
     
   • another browser:
     
   • Different device/s:
     
   • Be connected to different network:
     

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

my friend, I am already registered, I already tried to request repair happens that the tool to send the repair request does not work, it is giving error, causing me to not be able to complete the repair request, as I said before, it seems that the tool to request repair is scheduled to give error, since I am from early trying to send the request and will not, is giving error, error error, error error, error, can not request repair if your system is bad, faulty, quality Low, get it now?
it's not stupid of me, I know how to ask for a repair, the problem is that your system is programmed to give only this error, and as you do not want to get rid of me solving my problem I have to keep explaining the same thing all the time , I know the fault is not yours, you are an employee, the fault and the company that earns a lot [Mod Removed - Profanity] others know?
the company wants me to give up asking for the repair to buy another console, but I refuse to throw my money away because I paid for the product and want to use it.

Hi, 2-3 weeks is the norm for repairs/replacements. Give it another week and then give support a call perhaps, make sure you have the service request number to hand when you call.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller warranty service order.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since you're unable to request a warranty service order through the webform, I highly recommend you reach out to Microsoft Xbox Support as they have the tools and resources to properly investigate this case and possibly create a service order for you on your behalf.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

(https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ve-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd)

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl