Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back

Discus and support Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back in XBoX on Consoles to solve the problem; Sent my controller for repair and they only sent back the d pad and thumb sticks. I have no idea of the next steps or if I will be receiving my... Discussion in 'XBoX on Consoles' started by Yemobi, Nov 8, 2023.

  1. Yemobi
    Yemobi Guest

    Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back


    Sent my controller for repair and they only sent back the d pad and thumb sticks. I have no idea of the next steps or if I will be receiving my controller.

    Is any one able to assist?

    :)
     
    Yemobi, Nov 8, 2023
    #1
  2. bralmo13 Win User

    Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back

    Hello Yemobi, my name is Brett. I am an independent advisor, happy to help you today.

    Thanks for reaching out to us and sorry to hear that you are missing nearly your entire controller after sending in your Elite Wireless Controller Series 2 for repair. I would honestly suggest you reach out directly to Xbox Support via the green Contact Us button and try to speak directly to Xbox Support so they can verify your order: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    Thank you for allowing me to assist you today. If you could let us know if we have answered your question or if there is something else we can assist you with?
  3. Yemobi Win User

    Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back

    Hey bralmo13,

    Appreciate your reply, I have followed the steps you provided but no luck, xbox support is a chat bot basically telling me that the repair has been done warrantee has been updated & my Item has been shipped back to me but this is simply not the case.
    I have attempted to set up a call back with a 'person' but that process is also broken. I tried more than 10 times only to be met with, 'We’re unable to process your request for a call back. Please try again later.'
    I am more than happy to phone a number and sit on hold for however long it takes until I speak to someone but this is insane. I purchased a custom elite 2 controller for £170 + only to now have no controller and no way of speaking to anyone about this.
    I am sad :( I just want my controller back, If anyone has any way of forwarding this issue to a MS support team I would be ever soo grateful.

    Thanks!
  4. AngelObullets Win User

    why are xbox one controllers so faulty and wear out fast and unreliable compared to other xbox controller generatioms

    The elite controller series one did have a few faults but did have a good repair back up system but the stronger one is the series 2.
  5. XBF Crystal P Win User

    Xbox elite series 2 controller issue, anyone else having this problem?

  6. XBF Chris J Win User

    Manette élite série 2, la batterie ? [Translation-Elite 2 series controller, the battery?]

    Hello Matthieucarlot,

    Thank you for posting here on the Xbox forums. Looking at the website, I am not seeing any extra bonus for pre ordering. Check out this link regarding the

    Xbox Elite Wireless Controller Series 2
    .

    A list of items you will be getting :

    • Xbox Elite Wireless Controller Series 2
    • Carrying case
    • Set of 6 thumbsticks: Standard (2), Classic (2), Tall (1), Wide Dome (1)
    • Set of 4 paddles: Medium (2), Mini (2)
    • Set of 2 D-pads: Standard, Faceted
    • Thumbstick-adjustment tool
    • Charging dock
    • USB-C cable

    Hope this helps!
Thema:

Requested Xbox Elite Wireless Controller Series 2 repair and did not get my item back

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