request refund

KayquePereira · Nov 16, 2018

Hello, I would like to request a refund of a fee my son made on my behalf, it was the second week of the week without my authorization, I would like you to solve my problem

:)

FatedAnarchy · Nov 16, 2018

Xbox One and Windows 10 Self-Service Refunds

Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.Click to expand...
Click to expand...

MR.BLUUDYNUCKLES · Nov 16, 2018

Issues with Halo MCC

So if you get a refund . Can you still keep your game? I requested a refund for my digital game. Can M$ do something about it being THAT IT IS still on my hard drive/

XBF Erick C · Nov 16, 2018

Hey there Kayque,

I do apologize for the inconvenience, as this is the Forums support we do not have the ability to take a look at your account to provide any refunds. You would need to go over through the webform to

Request a Refund. Once you follow the link go ahead and submit your request, you should receive a response within 48hrs of submitting.

I hope this helps!

LegoNinja187 · Nov 6, 2018

You can request a refund on this page, however there is no guarentee of receiving a refund: Sign in to your Microsoft account

Or can contact customer support here: : Contact Us | Xbox Support

ChiefJoboo

Consulte esta página para solicitar um reembolso:
https://support.xbox.com/forms/request-refund

-------------

Please see this page to request a refund:
https://support.xbox.com/forms/request-refund

ChiefJoboo

Please request a refund here
https://support.xbox.com/forms/request-refund

ChiefJoboo

Please use this page to request a refund:
https://support.xbox.com/forms/request-refund

pawncrackers

Hi there!

If you'd like to refund an item recently purchased, you can do so by visiting this page and signing into your Microsoft account: https://account.microsoft.com/

If you have owned a game for less than 2 weeks, and have played it for less than 2 hours, then everything should process fine. Anything over the specified details and you will not be eligible.

If you run into an issue, while processing a self-refund, you will need to contact our support team over the phone. You can arrange a callback, here, within operating hours, by filling in the simple form, and choosing a query in the 'Account' section: http://support.xbox.com/en-GB/contact-us

Our team over the phone have access to your account, whereas we Ambassadors don't, for security reasons. Someone will be able to have a look and arrange a refund if applicable. It is down to the team's discretion whether this happens or not.

Hope this helps,

L

Gamingboy177 (Sam)

For refunds, please contact Xbox Support here:
https://support.xbox.com

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