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Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this José

Are your referring to Microsoft Rewards?
If yes, that punch card sometimes can take a while to see the achievement as unlocked

Please try power cycling your console to see if that does the trick:
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Hi José
The proper way to report this problem is using the Feedback hub app.
Microsoft can address more easily these problems there:

https://support.xbox.com/help/account-profile/m...

Hello. Unfortunately this happened again this afternoon and resolved by reinstalling the app (Microsoft Rewards for Xbox) on my console. However, it is a problem that Microsoft should check, since I do not participate in the Insiders rings and the system is very unstable for the version I am on.

My xbox having same problem plz help

Sorry to hear it. Can you try holding the power button on the console for 10 seconds until it shuts down? That should fix the problem.