Request for replacement controller web page broken??

It says there’s nobody to chat with on my subject of “Broken Controller”. I can het to the “Request replacement controller” page, only to be told my serial number isn’t recognised.

Hello there @..Jerome, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. If you wish to request the replacement yourself I would advise you to change the browser or the device you are using and try again; However, you can get your controller exchanged through our online customer
support as well. You will find below the link to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by letting me know if the reply was helpful!

Register your console here.

myservice.xbox.com/.../Welcome.aspx

Within the menus you can request a replacement controller free of charge how ever you will need to return the broken/faulty one to them

If you need to troubleshoot your controller because it's not responding or broken, see the

Standard Xbox One Wireless Controller overview. You can fix most controller issues by following the troubleshooting information on that page.

If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at
Device Support or contact an Xbox Support agent for help.

Note If you request a replacement for an Xbox Design Lab controller under warranty, MS will provide an exact replacement of that controller.

Hi there,

you could check if there is still warranty for that controller, please see the steps on this support page on how to set up a repair for a controller:

https://support.xbox.com/xbox-one/accessories/wireless-controller-broken-wont-work

When setting up a replacement/repair request it will also show if the device is still within warranty or not.Duration of warranty might be different per region.