Request for missing MyVIP Gems & Redemption Glitch Issue

Discus and support Request for missing MyVIP Gems & Redemption Glitch Issue in XBoX Rewards & Social to solve the problem; Hello, I had received 500 MyVIP Gems reward from my points in January 2018 and did not get any notification that they expired and never received any... Discussion in 'XBoX Rewards & Social' started by Dirrty-F6E1FAC1-AC4A-4278-B34C-F98E1C3FE8CF, May 4, 2018.

  1. Request for missing MyVIP Gems & Redemption Glitch Issue


    Hello, I had received 500 MyVIP Gems reward from my points in January 2018 and did not get any notification that they expired and never received any emails of this reward being earned or would expire and lost these 500 MyVIP Gems that I never got to use
    but rightfully earned. I am requesting to receive these back to my account in order to get a reward. I am a 14 year Xbox Live Gold member looking for escalation to take action on this. Please someone add these back to my account?

    Also tried to redeem my other Gems and received the following error message:

    HMMM…
    Something went wrong, and we’re unable to process your request. Please reach out on our support
    forum
    for assistance.

    This is what is being mentioned.

    I got this message and noticed my gems show as redeemed. How will I know it got submitted and how and when do you actully receive these reward credits?

    :)
     
    Dirrty-F6E1FAC1-AC4A-4278-B34C-F98E1C3FE8CF, May 4, 2018
    #1
  2. Missing credits

    roughly around the 5th to 7th of this month I completed my myVIP gems redemptions each for 5,000 credits and completed the may survey for 250 credits, giving me a total of 10,250 credits. They havent been depoaited into my account, theres no date for a scheduled
    deposit, and there isnt a button for me to request a deposit
     
    HH69xTANK316USA, May 4, 2018
    #2
  3. Mountain Dew
    Mountain Dew Guest
    MyVIP Gems Missing

    Hello Xbox Live Rewards team,

    Seems there's another issue that's cropped up on my account. As of yesterday I was showing 122 MyVIP Gems in the account, and now it's only showing 2, and I haven't used any on any of the perks.

    I think somehow it reset and my completing the survey for the month put 2 back in there...if I had to make a guess. I also haven't seen any gems added for recent purchases either leading up to noticing this.

    Thanks for looking into this. Request for missing MyVIP Gems & Redemption Glitch Issue :)
     
    Mountain Dew, May 4, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Request for missing MyVIP Gems & Redemption Glitch Issue

    Hello Dirrty,

    Unfortunately, as stated in the FAQ, perks expire 60 days after being received, and have a special notification on the MyRewards page. Since you did not check back within 60 days to claim your perk, it expired:

    What are MyVIP Perks?



    MyVIP Perks are a new way we’re rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore or completing
    a new MyChallenge. Please note this is just the initial round of perks we will have available for our members, as we will be adding even more in the future.



    Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We will
    send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

    You can read more about MyVIP Perks in our Terms and Conditions.



    Due to a large amount of user's claiming prizes at the same time, you may have seen this "HMMM..." message as a result. We see you claimed your prize a few days ago. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, May 7, 2018
    #4
  5. XBLRewards8 Win User

    Request for missing MyVIP Gems & Redemption Glitch Issue

    Hello Dirrty,

    Unfortunately, as stated in the FAQ, perks expire 60 days after being received, and have a special notification on the MyRewards page. Since you did not check back within 60 days to claim your perk, it expired:

    What are MyVIP Perks?



    MyVIP Perks are a new way we’re rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore or completing
    a new MyChallenge. Please note this is just the initial round of perks we will have available for our members, as we will be adding even more in the future.



    Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We will
    send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

    You can read more about MyVIP Perks in our Terms and Conditions.



    Due to a large amount of user's claiming prizes at the same time, you may have seen this "HMMM..." message as a result. We see you claimed your prize a few days ago. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. XBLRewards8 Win User

    MyVIP Gems Missing

    Hello Mountain Dew,

    We detected an issue with Gems on Friday, and have recently received word that a fix has been deployed by our web team. We see that your gem count has been updated back up to the hundreds range again. Are you still seeing an abnormally low amount?
  7. Mountain Dew Win User

    MyVIP Gems Missing

    Just checked and everything is now looking exactly as it should. Kudos on the quick response and fix. :)
  8. Kenneth_S. Win User

    Missing MyVIP Gems

    This clearly sounds like something that should be in the Support Section, and not in the regular Questions Section. Hope one can move this post over so it comes to the right ppl.
  9. Smwutches Win User

    Redeemed dlc already owned with gems

    I just realized I read your thread wrong. It's not possible to refund gems. Per the program's terms and conditions:

    All redemptions for items from the MyVIP Vault Catalog are final and the MyVIP Gems will be deducted immediately from your Account.

    No refunds will be provided on any item redeemed in the MyVIP Vault Catalog. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled, Microsoft, in its sole discretion, will replace the item with one of equal or greater
    value.
Thema:

Request for missing MyVIP Gems & Redemption Glitch Issue

Loading...
  1. Request for missing MyVIP Gems & Redemption Glitch Issue - Similar Threads - Request missing MyVIP

  2. Xbox Requests: Week of April 17th, 2026

    in XboX Insiders
    Xbox Requests: Week of April 17th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  3. Xbox Requests: Week of April 10th, 2026

    in XboX Insiders
    Xbox Requests: Week of April 10th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  4. Week of Apr 6 request for the streaming

    in XboX Insiders
    Week of Apr 6 request for the streaming: Can you guys add more streaming for the Xbox because I don’t want to pay a subscription for the other ones and I want to stream to more than just twitch . Also can Make it so I can read chat on my...
  5. Xbox Requests: Week of April 3rd, 2026

    in XboX Insiders
    Xbox Requests: Week of April 3rd, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  6. Xbox Requests: Week of March 27th, 2026

    in XboX Insiders
    Xbox Requests: Week of March 27th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  7. Xbox Requests: Week of March 20th, 2026

    in XboX Insiders
    Xbox Requests: Week of March 20th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  8. Xbox Requests: Week of March 13th, 2026

    in XboX Insiders
    Xbox Requests: Week of March 13th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  9. Xbox Requests: Week of March 6th, 2026

    in XboX Insiders
    Xbox Requests: Week of March 6th, 2026: Xbox Requests: Capturing all your ideas, across all of Xbox, every week! Got an idea that would make Xbox better? Cooler? More magical? Whether you’re on PC, console, cloud, mobile, TV apps, VR,...
  10. GameBar Issue: FPS Access Request is missing a folder in its file path and I can't redirect it

    in XboX Insiders
    GameBar Issue: FPS Access Request is missing a folder in its file path and I can't redirect it: I'm on Windows 10. I'm trying to activate the FPS counter on my ASUS ROG laptop for a game I play but clicking "Request Access" brings up an error saying that windows cannot find the file....