Request for extension of Xbox credit

Pseudotag USA · May 26, 2015

I recently received a notice saying that "$32.50 USD of your account balance is set to expire on 6/1/2015" and would like to request an extension.

Since I own an Xbox 360 I discovered I can not spend the credit through the Xbox website and must do it through my console at home. Unfortunately I'm currently in another city as I've just gone through emergency major surgery and will be stuck in hospital
rehabilitation for another few months. Is there any way to have the expiration extended to the 1st of January, 2016, to provide enough time to make it home by then? I would really appreciate it as I'm eager to head home after all of this and start gaming again
and there's a lot of content I want to purchase.

I hope you can help me out, thank you very much!

(I've posted this topic elsewhere just in case.)

:)

Vovan x360 Rus · May 26, 2015

Cancellation of an automatic subscription and removal of a payment card

I can't cancel automatic extension of a subscription. I establish to disconnect, prolongs all the same every month. I can't remove a payment card, writes that there are not paid bills. A request cancel automatic extension of a subscription

ReToM7 · May 26, 2015

Consistent Xbox Live Outages

Just wondering, as a long time Xbox Live Gold user, should we be expecting any sort of extension on our membership based on the frequent outages that are due to poor security, poor planning, or any other issue on Microsoft's end? My cable company credits
me for outages that are their own fault. Since this is something I have been dealing with on a regular basis, I would like to request this be done. Also, can someone remind me if this is the 2nd or 3rd time Microsoft has been attacked/hacked in 2014? -Frustrated
Customer

Daft Badger · May 26, 2015

You can try contacting support
support.xbox.com/.../contact-us but I doubt you will get an extension on the expiry date.

onyxishere · Nov 1, 2018

Sorry to hear it. Unfortunately no one will be able to help you here. What you should do is contact phone support. It's not a guarantee but they may be able to assist you. If you are in North America dial 1-800-469-9269.

If that doesn't work you could see if someone at your home can log in and purchase a game or two for you.

Daft Badger

You can try contacting support
support.xbox.com/.../contact-us but I doubt you will get an extension on the expiry date.

onyxishere

Sorry to hear it. Unfortunately no one will be able to help you here. What you should do is contact phone support. It's not a guarantee but they may be able to assist you. If you are in North America dial 1-800-469-9269.

If that doesn't work you could see if someone at your home can log in and purchase a game or two for you.

Smwutches

No. The deposit date on the site changes 3 days before the deposit takes place because it is no longer possible to request a deposit for that date. The button resets because you still have the credits so for right now you technically have enough to request
a deposit for the 9th and haven't, but you should get the credits for the date that was originally listed.

XBLRewards8

Hello SlaughtaHouse82,

I can confirm Smwutches response. Since you requested your deposit earlier this month, it went through yesterday.

BlueSphinx13

I have had this exact issue and unfortunely the only way to fix it is by credit card(even a prepaid). Once this was fixed for me, I was allowed to use the account credit toward future purchase and or/extension.

Request for extension of Xbox credit