Request a refund and didnt get my money back!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

Hello,so first i refunded Watch Dogs 1 on 6 august but still didnt get my money and today i made another one,it says that they refunded my products but didnt get my money back

Hi, my name is Annanda, thank you for your question and for reaching out.

It usually takes 3 to 5 business days after approval ( or more depending on your bank institution ) to go back to your payment method. There was a delay to the refund process that happened 2 - 3 weeks ago, and as though it might have been solved, all the refunds made by this time are slowly being paid and issues being solved, so there is a little delay to expect.

If you want information about your refund, you need to contact Support, since here in the community, we have no access to account/billing information.

https://support.xbox.com/contact-us/

The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing ) because what is important here is for you to contact Support.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

The purchase was made monday August 17 I request the refund the same day which was August 17 and today is Wednesday august 19 it have not been more then 14 or 5 days. I didnt consent the purchase. Can y'all please refund me my money back please this
is a very hard time in the world for everyone I'm not working due to covid 19 I really need my money back

I got the refund and they took the money out right after, i was originally double charged on a game requested a refund they put the money back in my account and then took the money back from me