Request a call wont work, and money keeps being taking from my account

Discus and support Request a call wont work, and money keeps being taking from my account in XBoX Accessibility to solve the problem; this is the third time i have had $10 taking from my bank for Microsoft. I don't have any subscriptions nor an xbox or any Microsoft products. i have... Discussion in 'XBoX Accessibility' started by SomeAuzzie, Dec 10, 2022.

  1. SomeAuzzie
    SomeAuzzie Guest

    Request a call wont work, and money keeps being taking from my account


    this is the third time i have had $10 taking from my bank for Microsoft.
    I don't have any subscriptions nor an xbox or any Microsoft products.

    i have tried and tried to get in contact with MS. but all there support is online. for the last 3 months request a call wont work it stats "something went wrong on our end, try again later"

    is there any way i can contact MS over phone without it telling me to go online and then hanging up?

    :)
     
    SomeAuzzie, Dec 10, 2022
    #1
  2. Georges C. Win User

    Request a call wont work, and money keeps being taking from my account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello SomeAuzzie, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check charges in your account.

    To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat, so they can help you.

    https://support.xbox.com/en-US/contact-us/

    However, if Support is unable to track any active subscriptions on your Microsoft accounts and has ensured that your credit card is not added to any accounts that it is aware of, it will not be able to cancel the charge.

    Ideally, contact your financial institution, request that the charge be terminated, or cancel your credit card.
  3. XBF Brad A Win User

    Param iade edilmedi hala[Translation-My money is still not returned]

    Hello Fellow gamer,

    Thanks for reaching out to the forums. We see you have a question on money being refunded. It can take up to 72 hours which is 3 days for money to be returned. If after that time the money isn't returned, you can request a call from support.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  4. Smwutches Win User

    Microsoft keeps taking money from my bank account

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  5. zmaster2XXX Win User

    V-bucks as a gift

    Well that's rubbish. I dont need v-bucks, can i request a refund?
    You can TRY and request a refund using the refund form as described here just keep in mind though that consumable items such as vbucks are not eligible for refunds (because microsoft has no way to take those vbucks back from your account and epic games wont
    give Microsoft their money back for it) so dont be suprised if the refund request gets denied

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    This is the best answer!
  6. KindGryphon Win User

    V-bucks as a gift

    Well that's rubbish. I dont need v-bucks, can i request a refund?
    You can TRY and request a refund using the refund form as described here just keep in mind though that consumable items such as vbucks are not eligible for refunds (because microsoft has no way to take those vbucks back from your account and epic games wont
    give Microsoft their money back for it) so dont be suprised if the refund request gets denied

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
Thema:

Request a call wont work, and money keeps being taking from my account

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