Reputation and lock out due to code of conduct.

JenniferRowe1 · Apr 15, 2019

My account was locked due to an interaction with another player. They were harassing me and i used language i shouldnt have. I reported the player. They reported me. Its been more than 24 hours. Why am i still locked out. According to the xbox site i
am no longer locked.

Thank you

:)

JenniferRowe1

The ban was supposed to be over 5 hours ago. I get a you cant communicate. It was supposed (the ban ) to last for only 24 hours and is no longer showing as active on enforcement page

XBF Brad A

Hi Jennifer,

Sorry for the issue with your suspension. It is possible you have a console ban. We recommend to contact support, they will be able to look and see. As most times a console ban does not show on the enforcement site.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Javier R

Hello Jennifer,

We understand that you're experiencing an issue concerning an enforcement action that was placed on your account.

If the time for the enforcement action should now be over, you can attempt to
power cycle your console in case it needs to be updated with the new information/change.

If this does not aid in fixing this issue, you may have to wait until the time is officially over, in which this information is not known to us as we do not have the tools to handle such cases within the forums community.

Try the suggestion, and let us know if this helps.

Best wishes!

AngelObullets

Hi there JenniferRowe1

Some times it can be down to a communication lock out as you say I suggest checking on the enforcement webiste by logging into your account and not contacting this account again in the future enforcement.xbox.com

steeledwand7664

Do you get any sort of message when trying to start a party?

Reputation and lock out due to code of conduct.