Reporting from the console more conveniently would be possible. What do you think?

Today I had to report dozens of things, and after reviewing everything, I ended up using Remote Play with the snipping tool to capture the QR code and scan it directly so I could write reports more easily via the web.

I'd be interested to know the opinions of insiders on the current suggestion and reporting system.

To find something more convenient, I suggest something like this simple idea that's widely used by other companies (and in almost any login system for TV apps, like the common use of consoles).

Allowing console reports to be sent from a computer by providing a numeric code to enter on a webpage instead of a QR code would make using Remote Play much faster. I have hundreds of reports that would be impossible to generate conveniently with the current system, and I'm sure others will too. Currently, I have to use the code snipping tool to scan the code and then select "read on screen."

You could use the website https://support.xbox.com/forms/report-a-problem directly.

Furthermore, it would be good to have a log of what we've reported, so that if the same problem persists after an update, we can simply submit the report for the current build or copy and paste it. This would also prevent us from having to submit a new report unnecessarily. Ideally, like any reputable company and other reporting systems, they should be able to mark it as being followed up on or reject it if they consider it to be the expected behavior.

Microsoft owns some of the world's most important development tracking systems (like GitHub), however, I believe that within the Xbox environment, it's not being managed properly. Suggestions from Reddit, PC apps, reports, consoles, Microsoft community forums, and Discord (English only) are all handled separately. Furthermore, documentation isn't readily available for all regions where Microsoft operates. Additionally, it allows you to reopen a link to a previous report and fill it out again, only to then tell you it's already been submitted. This verification should be done before allowing you to fill in the data, displaying the message directly instead of frustrating the user after they've already entered the information and potentially abandoning the report submission.

On the other hand, it might be beneficial to make reports public, thus avoiding contacting support when it's known to be a known issue. Instead, users could simply give a +1 to any report submitted. Of course, for more complex issues like crashes or inappropriate behavior, a more comprehensive report with device logs is recommended.

With a few minor changes and the help of AI, information, classification, and user experience could be properly unified. Currently, users are penalized for investing time in submitting reports due to the system's sluggishness, which forces them to use multiple accounts, devices, websites, and input devices to access the ecosystem.

All of this would not only facilitate maintenance and bug reporting but also save personnel who would otherwise have to review and maintain different sites, duplicating effort and work. This would also alleviate the burden and encourage users to report issues.

That said, as an intermediate step I would only request to be able to see the reports made personally in order to add more information without duplicating them and to be able to report without having to deal with a QR code when we could easily do it just by logging into a website with the account from which we made a report (that way there would be no need for QR codes).

submitted by /u/Blackgemlord
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