reporta problema grave [Mod Translation - report serious problem]

Hey JOAS

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about how to report a problem and about how one can acquire your account after configuring a Home Xbox.

To
report a problem you will need to install the Xbox Insider Hub to the Xbox platform you are using. This will in turn allow you to add info to a known problem or report a new problem.

Additionally, in order to configure a console as a Home Xbox, you are required to add your account onto the Xbox. This will then prompt you for your Sign-in and security preferences, and if you configure your console to No barriers, this
will mean that anyone can sign into your account without requiring your password.

At this instance, one can use the Microsoft Edge app on the Xbox, as this will sign you into that account automatically and you would be able to reconfigure your account. This includes alias and passwords.

If you are attempting to recover an account that has been taken over, we recommend using the

Compromised Account Solution wizard to recover your account.

I hope this is of some use to you.

This may help https://beta.support.xbox.com/help/hardware-network/console/my-home-xbox or to contact https://beta.support.xbox.com/contact-us

O QUE DEVO FAZER?

[Mod Translation - WHAT SHOULD I DO?]

En el foro oficial de Xbox nadie sabe la respuesta? Pues parece que el problema es mas grave de lo que pensaba...

Translation:
In the official Forum of Xbox nobody knows the answer?
It seems that the problem is more serious than he thought...

Pode ser problema de atualização ....

[Mod translation: may be upgrade problem.... ]