Replacement Xbox controller - Received controller out of warranty

Discus and support Replacement Xbox controller - Received controller out of warranty in XBoX on Consoles to solve the problem; Hi guys, Really pissed off on this one. Hopefully one of the Microsoft support staff can help me with this one. I received a replacement xbox... Discussion in 'XBoX on Consoles' started by EugeneTran, Nov 6, 2021.

  1. EugeneTran
    EugeneTran Guest

    Replacement Xbox controller - Received controller out of warranty


    Hi guys,

    Really pissed off on this one. Hopefully one of the Microsoft support staff can help me with this one.

    I received a replacement xbox controller in early-to-mid August, however the right bumper has not worked for the last 3 days, which was unusual.

    I've went to xbox support page to get another replacement, but it says that the warranty is no longer valid.

    Serial number: 09640069682912

    How could the warranty be no longer valid if I just received this xbox controller from Microsoft just last month??

    My guess is Microsoft gave me a used, refurbished replacement controller as the last activation date for this controller (with that serial number) was in June 2020.

    I can't contact (via email, phone or live chat) Microsoft regarding this issue as it's specifically a controller issue. I feel like I got scammed by Microsoft and I can't even do anything about it.

    Please help.

    Thanks,

    Eugene

    :)
     
    EugeneTran, Nov 6, 2021
    #1
  2. Christopher Revoredo Win User

    Replacement Xbox controller - Received controller out of warranty

    Unfortunately I'm not a Microsoft employee, I'm just a gamer like you, that's the reason behind the community forum, I can only give you advuces on how to solve tjis and, unfortunately, that's how I solved my issue.
  3. EugeneTran Win User

    Replacement Xbox controller - Received controller out of warranty

    Hi Chris,

    I followed the link:

    https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

    From there, I clicked the "Contact us" button. Then, from the next three dropdowns, I selected "Hardware & network">"My controller isn't working right">"Xbox one".

    From there I get, "Phone calls and chats aren't available for this issue".

    Therefore, can you provide or guide me to a customer service Microsoft agent phone number? As per my issue, Microsoft won't all me to solve the issue with a phone call or chat.

    Thanks,

    Eugene
  4. Christopher Revoredo Win User

    Replacement Xbox controller - Received controller out of warranty

  5. Christopher Revoredo Win User

    Replacement Xbox controller - Received controller out of warranty

    Hi there Eugene welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I had a similar issue about two years ago, I solved it by talking to a Microsoft agent, you said you can't contact them, this is because you can't literally contact any agent or because you think this issue doesn't apply?

    Because it totally applies.
  6. EugeneTran Win User

    Replacement Xbox controller - Received controller out of warranty

    Yes of course you can follow this link: https://support.xbox.com/help/hardware-network/... and select "contact us" there it will give you the options to chat with Microsoft agents! Please be sure to detail your issue!
    Hi Chris,

    I got a hold of an agent through your method!

    However, they said I am still not entitled to a free replacement controller as the serial number associated with the original replacement controller I received a month ago had an activation date of June 2020. Therefore, out of the 3 month window.

    Makes absolutely no sense. This has to be an error on Microsoft's part as I received that controller just a month ago and have only used it about 10 times only.

    Imagine buying a new TV only for the TV the breakdown (to no fault of your own) and you receive a replacement TV, only for that TV to breakdown just as fast. Then you receive notice that the replacement isn't able to replaced as it was already used in the past. Who's fault is it really?? Where's the informed consent that my replacement device will be used and likely to be broken down before I receive it.

    Please look into this as I was on call with the agent for a good hour and a half explaining my case and they could not issue me a replacement controller in the end.

    Thanks,

    Eugene
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Replacement Xbox controller - Received controller out of warranty

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