Replacement for defective Microsoft bluetooth keyboard/mouse under warranty

Hello anup rathi

Thank you for posting in Microsoft Community.

I understand that you have an issue getting a replacement to your defective keyboard and you wanted to know if it is under warranty from Microsoft as the manufacturer of the accessories. Let’s work together in finding the best resolution to this issue.

I made research and found a Microsoft article in regard to this matter. The content of the link is you need to sign in using your Microsoft account, then register your keyboard to see the warranty, if it is granted then you will the step as well on how to order. You may access the link below.

Click here: Manage devices used with your Microsoft account - Microsoft Support

Regards,



Microsoft Community Moderator

Hello,

I tried doing that but I couldn't register my device using a serial number. In fact 'Microsoft Bluetooth mouse and keyboard' didn't even appear in the list of devices that can be registered.

Can you please help

Anup

Hello anup rathi

Hope you are doing fine today!

My apology for the inconvenience that have caused you with this matter. Since you don't have any option to register your device. In order to be qualified for the replacement. Let me refer you instead to our live support and they will do it for you and do further investigation about the issue.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   

Hope you understand!

Regards,



Microsoft Community Moderator

How does that make sense? I was sent a defective device. Is it standard protocol to replace a broken device under warranty with another broken device?

To connect a keyboard and mouse to Xbox Cloud Gaming, you will need to have a compatible device that supports Bluetooth or USB connectivity. Here are the steps to connect your keyboard and mouse:



1. Turn on your keyboard and mouse and make sure they are in pairing mode.

2. On your Xbox Cloud Gaming device, go to Settings > Devices & accessories > Accessories.

3. Select "Add Bluetooth or other devices" and choose either "Bluetooth" or "USB" depending on the type of connection you are using.

4. Follow the on-screen instructions to complete the pairing process.



Once your keyboard and mouse are connected, you should be able to use them to play games on Xbox Cloud Gaming. Note that not all games may support keyboard and mouse input, so be sure to check the game's documentation or support page for more information.