Replacement controller status. Frustrated

Discus and support Replacement controller status. Frustrated in XBoX Games and Apps to solve the problem; Hi, I sent 2 xbox controllers out for replacement separately in late October (UPS tracking shows Microsoft received one on Nov 2nd, the other on Nov... Discussion in 'XBoX Games and Apps' started by EugeneTran, Nov 28, 2021.

  1. EugeneTran
    EugeneTran Guest

    Replacement controller status. Frustrated


    Hi,

    I sent 2 xbox controllers out for replacement separately in late October (UPS tracking shows Microsoft received one on Nov 2nd, the other on Nov 5th). However, I later got an email from Microsoft saying that they haven't received either control even though both should have been received. Email stated they will cancel replacement request if not received within 30 days (which means now).

    I contacted Microsoft support via phone on 3 separate occasions in November, but I get the same message from the agent stating that they will contact me once the hear back with a notification. Still no word from any of the three agents...

    This is simply inexcusable. I've had my controllers replaced and sent out to me without delay for years, but now I can't even get a response from support?! At the very least just send me a replacement as UPS has received my controllers in early November. Literally haven't even played on my Xbox because my controller, and backup controller, are both out for replacement.

    Anyone here with any tips on how I can better expedite this process?

    Thanks,

    Eugene

    :)
     
    EugeneTran, Nov 28, 2021
    #1
  2. Christopher Revoredo Win User

    Replacement controller status. Frustrated

    It was during the beginning of the pandemic, so that may be the reason for the 2 months delay! I truly hope you get your answer as soon as possible Eugene!
  3. Christopher Revoredo Win User

    Replacement controller status. Frustrated

    Hi there Eugene welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. This is from my personal experience, I'm from Latin America and the postal service might be different as well as for the Xbox support I received. Well, my experience was pretty similar, I sent my Elite 2 controller after a week of buying it (pretty rough) sent it, received the email that my controller was delivered to Xbox and then, nothing, nada. I received the same "We don't have the controller here" email, spoke to several people who said I would receive a call when they had something for me. Well, I did receive a call! Two months later... it seems that the delivery company lost my controller and it was going to be taken care of, another month passed! But, at the end I received a new controller. Honestly it was a long process but one with a happy ending!
  4. EugeneTran Win User

    Replacement controller status. Frustrated

    Thanks for the reassurance. 2 months is crazy. Hopefully mines comes in before the end of year...
  5. Georges C. Win User

    Status on controller repair/ replacement.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello FryBaLLzzz2468, as this forum is open to the public and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot verify the status of your guarantee.

    To effectively clarify this issue, it is necessary to contact Microsoft support directly via chat, using the link below.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  6. Mister Quimby Win User

    Left Analog Stick Drifting (Second time/controller in three months)

    Hey there Karma Cop52!

    I'm sorry to hear about the controller issue, I can definitely understand how frustrating that can be. I am hoping that this issue will no longer persist once you receive your replacement controller. We do appreciate the feedback on the issue and feel free
    to continue to keep us updated on the status. We hope for a swift replacement so you can get back to gaming. Please let us know if we can assist further and we will be standing by to help.
Thema:

Replacement controller status. Frustrated

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