repeat the debit for the order [mod removed]

Hi, Vadim U. I hope you can pay for the pre-order soon.

Please make sure to review first if you’re able to change your payment method via your Microsoft account order history.

https://account.microsoft.com/billing/orders

Thank you,

Arturo.

Hello, Arturo. New information from my debit card provider. They switched to the Visa payment system. And my old Master Card system is blocked. I think by the evening I will connect a new Visa, and everything paid will work. Until another pause.

Hello, Vadim U. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

Is this unsuccessful charge you’re referring a game pre-order, or it was a regular purchase for a game, add-on, etc.?

If the charge is for a pre-order, Microsoft will try to charge you again in the following 48 hours.

However, you can follow these steps:

“Sign in to your account and go to your order history.
Find the pre-ordered game and select Change how you pay.
On the Pick another way to pay screen, you can either choose a different payment method, or add a new one.

If you don’t have another way to pay, we’ll try to collect payment from your payment method again before the game launches. Your pre-order will be canceled if this is unsuccessful.”

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/pre-order-faq

If you’re trying to purchase a game that was already launched, you can always re-purchase it from the Microsoft Store, Vadim.

I hope you find this answer helpful to your inquiry. However, I’ll remain attentive to any other comments you may want to share.

Thanks for your time,

Arturo.

Note: Please refrain from sharing personal information, including an email address, order numbers, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That's power cycling, not a factory reset. Steps are provided above on performing a reset

Try to perform a factory reset.