Repair Order Missing for Bricked Xbox Series X - launch week lemon

Discus and support Repair Order Missing for Bricked Xbox Series X - launch week lemon in XBoX on Consoles to solve the problem; I got a launch day Xbox Series X and enjoyed it for three days. Sadly it simply won't turn on starting Friday of launch week. I went through the online... Discussion in 'XBoX on Consoles' started by Tora247, Nov 15, 2020.

  1. Tora247
    Tora247 Guest

    Repair Order Missing for Bricked Xbox Series X - launch week lemon


    I got a launch day Xbox Series X and enjoyed it for three days. Sadly it simply won't turn on starting Friday of launch week. I went through the online repair request and paid for expedited repair. (I'd simply return it if this weren't the launch window
    with such constrained supply.) For some reason I've received no email with a shipping label nor even an email confirming the repair order exists. The hardware site simply states "Check back later for details on your
    recent service order."

    What's the expected turn around from placing, and paying for, an expedited repair order until we get the email including the details and prepaid shipping label? It's pretty terrible customer experience to pay for something and receive no confirmation whatsoever
    - feedback and email with label should show up almost immediately, not an unknown time later. Beyond that, nobody should be paying anything for replacement of a launch week lemon - this should be prioritized since anyone with a launch box is by definition
    one of your larger fans and better customers.

    I've also been able to query the automated online help and it at least gave me a repair order #, unlike the actual hardware page for my Xbox. However, the system has not actual details on it.

    :)
     
    Tora247, Nov 15, 2020
    #1
  2. Frank Moses Win User

    I really need a xbox one x owners answer.

    Mine laid like a brick after one week of owning it. Talked to Microsoft,and sent it in. Works perfectly now. I was ready to throw the thing out the window until I called them. There's always a lemon in every bunch. Somehow that's my luck too. If it's still
    under warranty, maybe call them and get the repair process going again. It's a pain, but now I use my Xbox x every day, so in my mind it's worth it.
  3. ngocphi Win User

    Xbox One- Day One/touch start no longer able to repair???

    Self repair can't be discussed

    And for the cost you are better off buying a xbox one s used even cause it doesn't need a power brick trust me I traded in my original for a xbox one s before I upgraded ro the xbox one x and the series x
  4. SammyVS Win User

    Starting a order

    The same happens to me when I try to register/open the repair order for Xbox Series X but with my other account, I can register and open the repair order normally. You can also try talking to support and see if they can create the repair order for you.
  5. Eden0032 Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Hi there. It sounds like a faulty power brick. You would be best off requesting a repair/replacement at the Device Support webpage: https://devicesupport.microsoft.com/

    You will need to register your Xbox One console in order to order the repair/replacement which should be with you a week after they receive the faulty device.

    I hope that helps.

    -
  6. PlushRelic Win User

    Is the Xbox X|S unstable (bricking, crashing etc.)?

    Like the title says, Is the Xbox X|S unstable like the PS5 was at launch, or is it stable? When the Xbox X|S first launched, I heard stuff about it crashing, bricking, etc. I was wanting to know, so I know whether to get it now, or wait.
    Hello, I have had my Xbox series x since Christmas my console has been fine no crashing i would recommend you get one if you haven't already. Also issues that have been happening with series x/s Microsoft are working on them but mostly the issues are on the units that were on sale on the launch date.
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Repair Order Missing for Bricked Xbox Series X - launch week lemon

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