reovery of non working email account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Brody

Sorry to hear that, the only way to recover an Xbox account is via the account recovery form here https://account.live.com/acsr

Sadly, an account cannot be recovered with the gamertag alone

Also, you could try alternative methods to recover your account here:

https://support.microsoft.com/en-us/account-bil...

other accounts i've downloaded have all had a windows email address (hotmail or live) and work fine

Its the account with the non windows email i'm having issues with..

I would suggest creating another Microsoft Account (formerly known as the Windows Live ID) which is based on a non-Q.COM, non-LIVE.COM, non-HOTMAIL.COM, non-MSN.COM, non-OUTLOOK.COM email address; email addresses anywhere BUT at those five domains can often
be used to change the Microsoft Account for an Xbox LIVE gamertag immediately.

If the email that you are trying to move your xbox profile to is already a Microsoft account you will not be able to do this.

The only thing that can be done is to add a new NON Microsoft account email to the old account and then you can make that email the primary email and then remove the old email.

What I mean by a NON Microsoft account email is.

1. Can not be a Microsoft server email i.e. Outlook, Hotmail, msn, live

2. If it is not a Microsoft server email the email you are trying to add to the account can not be on a Microsoft account already as an alias for instance if you are using it for anything to do with Microsoft it will not work.

To add an email address to a Microsoft (MS) account follow these steps:

1. Sign into your account at account.live.com/addassocid and verify ownership of the account.

2. This will bring up a page with two options

A. Create a new Outlook.com email. This will create a new outlook email and put it as an alias on the account.

B, Add an existing NON MS account email. This will be an email like Google, Yahoo, ISP server email that is not currently used anywhere else with a MS account.


All this is doing is changing what email address is used to sign into the account everything else remains the same as far as like purchases, passwords, addresses, payment options these still all remain the same.