Renewing your account with a new debit card error

AAR0N1ZGH3Y · Nov 5, 2017

I triied to renew my Xbox live time since the update with a new debate card and no matter what I do it selects the old card and declines. I select new payment get declined. Select the old one declined. Yes I have plenty of money for it it's a error on their
end where I can't even type the new debit information in. this thread doesn't allow videos I guess bc I made one on my phone but I'm beat for Xbox live and PS4 and horizon dawn are looking a lot cooler.

:)

xboxfelix · Nov 5, 2017

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

DanielGabriel2 · Nov 5, 2017

error with xbox live renewal !!!

Could it be possible that it is renewing a gold membership to another account of yours that your card is linked to, that you forgot about or no longer have access to linked with your credit or debit card?

Smwutches · Nov 5, 2017

You'll want to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You'll want to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

aMexicanErb

Hey Randycheck mark,

Unfortunately it has to be a debit or credit card linked to the account for it to auto renew. You might be able to log into the account online and go to subscription and services tab and maybe tweek with your account there to do credits but as far as I
know it will only auto renew with a debit or credit card on file.

teerjinator

Yes I think I've got it figured out now. I forgot that my debit card had to be renewed this year, and it was trying to pay with the old one. I put it on an active card and now it's working. It had tried to renew the subscription in May, but was unable to
because I had gotten the new debit card the month before and my account page had it as 'Pending'.

DanielGabriel2

Could it be possible that it is renewing a gold membership to another account of yours that your card is linked to, that you forgot about or no longer have access to linked with your credit or debit card?

Shishigami Zero

Best thing you can do is get yourself a prepaid debit card when your account needs to be renewed and put it on that. Then remove your old debit/credit card info after you've done this. Prepaid cards expire after sometime if the balance og the card is at
$0 as well so you could also not have a active card on your account. That should at least keep your account safer.

Renewing your account with a new debit card error