renewal of xbox live gold 12 month

Where do I go to renew my 12 month Xbox live gold

His information is correct. It's per the terms and conditions of the offer -
rewards.xbox.com/terms-and-conditions

Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.

If you still have 14 days of Xbox Live gold on your account and you redeem a 12 month Xbox Live gold code then you will NOT be billed even if you have auo renew on. You will only be billed if you have auto renew on and do not have any Xbox Live gold time
left on your account.

Hello, FALL OF REACH! Here, buried in the T&C on the rewards.xbox.com site:

Renew 3 Month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Gold subscription as of the Program start date. Participants must be Xbox Live Gold members at the time of renewal. Xbox Live Free members
and Xbox Live Trial Gold members purchasing a subscription are not eligible. Each three (3) month Xbox Live Gold membership purchased during the Program Period will earn thirty (30) Microsoft Points, up to a maximum of one hundred-twenty (120) Microsoft Points
during a twelve (12) month period. To renew your Xbox Live Gold subscription, either redeem a Prepaid Live Gold subscription, purchase a subscription from your Xbox 360 console’s Dashboard, or visit
www.xbox.com/.../Membership during the Program Period. Users of Prepaid Live Gold subscriptions will be credited upon actual renewal date, defined as the time the previous subscription
would have expired.

So basically, if you've already redeemed 4 3 month cards during the last 12 months, you are only able to earn a maximum of 120 points. That could explain why you are missing points.

Yes the auto renewal is off already. I have the Game pass ultimate until May 25. I already bought a new 12 month xbox live gold card but when I try to redeem the code it says my 12 month
gold will be automatically convert to a 4 months xbox game pass ultimate which I don't want. I want the 12 month of xbox live without the game pass. Do I really have to wait until my xbox game pass expired before I can redeem a new xbox live gold (without
the game pass ultimate)?