Removing Xbox Live

Discus and support Removing Xbox Live in XBoX on Consoles to solve the problem; I was given a 1 month free trial of Xbox live upon purchase of my system. This month the membership automatically renewed and charged me $9.99. I have... Discussion in 'XBoX on Consoles' started by CLAlexander16, Mar 22, 2018.

  1. CLAlexander16
    CLAlexander16 Guest

    Removing Xbox Live


    I was given a 1 month free trial of Xbox live upon purchase of my system. This month the membership automatically renewed and charged me $9.99. I have been attempting to terminate my membership because I did not want to pay the $9.99, but it appears as
    though Microsoft has made it very difficult to remove your membership. Any suggestions?

    :)
     
    CLAlexander16, Mar 22, 2018
    #1
  2. SPITFIRE-SIX
    SPITFIRE-SIX Guest
    Xbox is telling me to get Gold even though I have it?

    Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.
     
    SPITFIRE-SIX, Mar 22, 2018
    #2
  3. Closingracer
    Closingracer Guest
    Xbox is telling me to get Gold even though I have it?

    Good to know. I'll try all this when I get back home to try it out. Thanks


    Sent from my iPhone using Tapatalk
     
    Closingracer, Mar 22, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Removing Xbox Live

    Smwutches, Mar 22, 2018
    #4
  5. Smwutches Win User

    Removing Xbox Live

    You should be able to cancel it at http://commerce.microsoft.com If not, you'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Mister Darcy-9112DFB Win User

    Payment Method

  7. DecodedSyntax Win User

    A reply back to Alex Garden

  8. Jennos Win User

    WHY CAN'T I REMOVE MY CREDIT CARD!?

    Hello Prestige.

    Removing payment options:
    support.xbox.com/.../remove-xbox-live-payment-option

    Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

    If you don’t want to add another payment method, call Xbox Support for help removing your payment method. When you call, please have your gamertag and payment information available.

    You need to add another form of payment before you remove an older one. Here is the steps on how:

    support.xbox.com/.../add-edit-xbox-live-payment-option
  9. bubbashatz Win User

    Payment

Thema:

Removing Xbox Live

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