Removing Linked accounts (Ubisoft)

Discus and support Removing Linked accounts (Ubisoft) in XBoX Accessibility to solve the problem; Hello i was wondering if there's away to removed linked accounts from each other, i once linked an old Xbox account to Ubisoft which i can no longer... Discussion in 'XBoX Accessibility' started by Jevon Delaney, Jan 25, 2025.

  1. Removing Linked accounts (Ubisoft)


    Hello i was wondering if there's away to removed linked accounts from each other, i once linked an old Xbox account to Ubisoft which i can no longer get into, so i was wondering if i could go through Microsoft to have it removed instead because i have also tried to contact Ubisoft however they haven't responded in almost a week.

    I dont remember much of the account, i do know my newer email is linked to it, i remember a little about the accounts email.

    I know the Xbox accounts name.

    :)
     
    Jevon Delaney, Jan 25, 2025
    #1
  2. CthuluCuddles Win User

    Remove a Ubisoft account linked to my Microsoft account.

    Hello Derek, thank you for your support and advice.

    I will take your advice and contact the Ubisoft Support channel in order to have them help me manage the link.

    My only concern is whether they will be able to manage an account which no longer exists, as it was terminated due to supposed inactivity.
  3. Dérek Augusto Win User

    Remove a Ubisoft account linked to my Microsoft account.

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    CthuluCuddles, I'm sorry about this situation, it really is very complicated.

    Unfortunately microsoft does not have access to the link system. Being the responsibility of the company that created the game in question, in this case, Ubisoft.

    Then you will need to contact the Ubisoft support channel and ask them to manage this link for you.

    I remain at your disposal if you have any further questions.
  4. Tomm_A Win User

    Linking uplay with gamepass

    Hello Soroush Ghelmani



    Greetings!



    Thank you for posting in Microsoft Community.



    As per my understanding, you have Ubisoft account already linked to your Xbox account and you don't have access to the Ubisoft account and is trying to link another Ubisoft account to your Xbox account and is unable to proceed due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

    According to the Ubisoft support page, you can only link one Ubisoft account per Xbox Live account. If you want to change the Ubisoft account linked to your Xbox account, you need to contact Ubisoft support and request them to unlink your current Ubisoft account. However, this may result in losing some of your game progress, achievements, and rewards.

    Alternatively, you can create a new Xbox Live account and link it to another Ubisoft account. However, this may also affect your game access, subscription, and purchases on your original Xbox Live account.



    To contact Ubisoft support team, you can click on contact us button that you can find at the bottom on this link: Linking other accounts to your Ubisoft account | Ubisoft Help



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  5. Dérek Augusto Win User

    How can I remove my current Ubisoft link and link my Xbox account to another Ubisoft account.

    So your microsoft account is already logged into another Ubisoft account, friend.

    Unfortunately, microsoft does not have access to Ubisoft system to verify this link, so any error that occurs in the link systems, only Ubisoft will have the chance to correct it :/
  6. OpticRJames Win User

    ubisoft account linked with my xbox account

    Hi, Laurence. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please go to this link, https://gamepass.ubisoft.com/en-us. Make sure you are logged in to your Ubisoft account. Kindly check if the Xbox account you are using is linked there.

    If it is not linked, you can link your Xbox account there with your Ubisoft account.

    If you get an error that it is linked already, please contact Ubisoft support to determine the Ubisoft account linked to your Xbox account. You can contact them using this link, https://www.ubisoft.com/en-us/help/contact.
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Removing Linked accounts (Ubisoft)

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