Removing expried Cards and phantom charges to my account

Reaper Pariah · Mar 21, 2015

So i recently seen as in just today, that my live sub had run out when to renew. And removed said expired card when i get charged 2 dollars by your company for nothing also will not allow me to add a new card and make said purchase. If you could get back
to me on this would be great thanks.

:)

Taazifier · Mar 21, 2015

Use Voucher not credit card.

I jus brought a $10 voucher its on my account and also my credit card is on my account when I go to buy something it says its going to charge the credit card not the voucher. How can I change that without out removing the credit card? (I have my gold membership
on my credit card so I cant remove it)

Tenchi_Ryu · Mar 21, 2015

Mini-Survey: How do you purchase your digital content on Xbox Live?

A mix of Credit Card and online gift cards. The Xbox Live marketplace is weird for me, it charges me tax when using a credit card directly, but doesn't charge me any tax when using my Microsoft account balance. So usually what I tend to do is always makes sure I have something in my account balance so when I use my credit card, it only subtracts what was left over after taking from the account, and this never includes tax.

Daft Badger · Mar 21, 2015

As this is a billing issue you would need to contact support
support.xbox.com/.../contact-us as they are the only ones who can help with billing issues.

Daft Badger

As this is a billing issue you would need to contact support
support.xbox.com/.../contact-us as they are the only ones who can help with billing issues.

VampChickSGL

I too want to remove a credit card from my account...... the card has expired but is still getting charged and my bank is paying it (WTF) , i just want the card removed as my life has changed but i still want my account. Why cant we remove our credit card
details.....???

Onyx Is Here

My son changed his card on his Xbox account a couple of years ago. He had mine and then got his own because I didn't want it linked to my card. He since lost his card and got a new one. He assumed he'd be dropped from the account when it was not a valid card and that his account would expire and cancel. BUT NO, Microsoft recovered MY OLD CARD and charged it and refused to credit my account when my credit card company disputed. This is crooked and angers me. That is stealing! A company cannot resurrect an old card and take the money. I want my card information forever removed from Microsoft. What a scam! How do I get my information removed and get my $59.99 credited back to my account?????

Sorry to hear about the charge on the account. I'm afraid that if the card was not properly removed from your son's account then that's why it would have been charged. When a new payment method has been added you must set it as the Primary and then you my physically select the Delete Card button on the old one. Once deleted, no company would be able to recover the card. You can check to see if your card is listed as a secondary or primary card on your son's card at https://account.microsoft.com

If Microsoft refuses to refund the charge then my suggestion would be to get the money from your son.

Thacred Badath

Unfortunately no It did not it told me I have an outstanding charge or something when I went to remove the card from my account.

onyxishere

I cant remove my expired debit card from my xbox account because of pending charges. Everything on my billing history is complete, i have turned off auto renewal for both xbox live gold and EA access and I've done the same for a related account. I removed
the debit card from the related account and added a new debit card but i cant do the same for my account

If you have a gold membership attached to your account you won't be able to remove the card. You can also check to see which charges are pending at https://account.microsoft.com. Beyond that, as was mentioned before you can call phone support for more
assistance. 1-800-469-9269 in North America.

Removing expried Cards and phantom charges to my account