Removing and re-adding a profile on Xbox One and possibility of losing data and purchases

Discus and support Removing and re-adding a profile on Xbox One and possibility of losing data and purchases in XBoX on Consoles to solve the problem; On Xbox Support “Troubleshoot game issues on Xbox One” Step 6 says to remove and re-add your profile. Will this cause me to lose games, purchases, game... Discussion in 'XBoX on Consoles' started by artistichighs, Oct 23, 2020.

  1. Removing and re-adding a profile on Xbox One and possibility of losing data and purchases


    On Xbox Support “Troubleshoot game issues on Xbox One” Step 6 says to remove and re-add your profile. Will this cause me to lose games, purchases, game progress, game clips, messages, friends, or anything at all associated with the account? Or will it restore
    it exactly as is with no loss of any kind? I am having issues with a game and a rented server that I was hoping this action might fix. Some have reported online losing everything including all data and $1000’s in purchases by doing this. I need to know if
    data loss is a possibility, or if this procedure is 100% safe. The account in question is my main account so it’s important.

    Thank you

    :)
     
    artistichighs, Oct 23, 2020
    #1
  2. dempup Win User

    Removing and re-adding a profile on Xbox One and possibility of losing data and purchases

    Hi there.

    No, that is all locked to your account, and will not disappear when you remove and add your account to your console.
  3. XBF Diego M Win User

    Minecraft xbox one deleted my saved world

    Hi there,

    If you erase your saved data locally from the hard drive you will not lose your saved data forever. That is the benefit of the Xbox Live Cloud Storage in that you always have your data backed up automatically as long as you are connected to Xbox Live.

    You will need to delete the saved data locally or re-install the game to re-sync your data. First check to see you have a saved data profile in the game management. Press the Menu button over the game, then select Manage Game. On the following screen you
    should see a tab that says Saved Data, there you will see your gamertag with a file size for the data. Confirm you see something there.

    Try removing your profile and re-adding it to download your account data again from the servers:

    https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
  4. XBF Brad A Win User

    Xbox Gold Free Games Page problem

    Hello Mighty,

    Sorry for the issue with trying to get the free games with gold. Have you tried

    removing and re-adding your profile?
    If that doesn't help you can try a
    soft factory reset
    . Select keep games and apps, make sure you know email and password to accounts on the console as these will be removed. You will not lose any save data as the data is saved to the cloud.

    Thanks,

    Brad
  5. XBF Diego M Win User

    ALGUIEN ME PODRIA AYUDAR!!! CODIGO DE ESTADO NO RECONOCIDO [Translation - Someone could help ME!!! Unrecognized status code]

    Hi there,

    It's possible the issue relates to the Xbox Live Subscription on your account. Is this error happening with all of your games or just some of them?

    I recommend deleting your profile from the console's hard drive and then re-adding it to sync your profile data to the console again. Follow this article which should assist you with deleting and re-adding your profile on an Xbox 360:

    https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-profile-xbox-360


    We'll be looking forward to hearing from you!
  6. XBF Crystal P Win User

    Profile Picture resetting to default

    Hi there Denial,

    Thanks for reaching out. I'm sorry to hear about the issue with Xbox live profile content.

    I recommend trying to
    remove and re-adding your profile
    on the Xbox
    console to help re-align data to the servers.

    Try this out and let us know the results.
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Removing and re-adding a profile on Xbox One and possibility of losing data and purchases

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