Removing a payment option

Discus and support Removing a payment option in XBoX Games and Apps to solve the problem; So I had a friend's card on my account and I think he removed it I'm not sure, and I bought a 3 month plan and redeemed it, but it wont work unless I... Discussion in 'XBoX Games and Apps' started by TuckMonkey, Mar 10, 2014.

  1. TuckMonkey
    TuckMonkey Guest

    Removing a payment option


    So I had a friend's card on my account and I think he removed it I'm not sure, and I bought a 3 month plan and redeemed it, but it wont work unless I remove the current payment option, which the website wont let me, it just says theres a glitch with a happy
    avatar next to it >.>

    Can someone please help me? I really want my xbox gold up and running for dark souls 2 tonight

    :)
     
    TuckMonkey, Mar 10, 2014
    #1
  2. Creagos
    Creagos Guest
    removing a payment option

    I loaded a credit card onto my xbox and when i went onto xbox.com it said that it couldnt be removed at this time????? how do i fix this
     
    Creagos, Mar 10, 2014
    #2
  3. Miss Ermine
    Miss Ermine Guest
    Removing a payment option.

    Hi Itachifan15. It looks like you need to add another card to transfer the balance onto. This can be done at commerce.microsoft.com. If you have any issues getting it updated, please start a fresh thread, and we'll be happy to take a look for you!

    I'm going to go ahead and lock this thread, as the OP's issue has been resolved.
     
    Miss Ermine, Mar 10, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Removing a payment option

    You would need to contact support directly and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us You can't remove a payment option while it's attached to an active gold subscription.
     
    Smwutches, Mar 10, 2014
    #4
  5. Smwutches Win User

    Removing Payment Options?

    As long as it's attached to an active gold account, you can't remove a payment method.

    You have to call support and have them turn off auto renewal.
  6. ngocphi Win User

    Removing payment options

    the account is only locked till the prepaid token is issued sorry
  7. The Fizy Dude11 Win User

    Removing the payment option

    The thing is that I want remove the payment option completely but it says I can`t do this until I add new payment option and because my debit card is associated with my membership which is still active,but I don`t want to add it because I don`t want to continue
    to loose the money again.So what you can do to help me?
  8. Raptor4184 Win User

    removing a payment option

    whats a paymeny violation and how u know if u have any?
  9. SLB4EVERPT Win User

    Remove Payment Option

Thema:

Removing a payment option

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