Removed twice the money for the game

Hello! Wanted to buy the game, my xBox One, I get an error during the purchase. I left the store, after once again tried to buy the game, I bought it, but the money was written off twice! Help me, I have all the checks (ATM statement). Sorry for my English,
wrote through a translator.

:)

 

Paid twice for the game

Check http://billing.microsoft.com to make sure this is what happened and then contact support (support.xbox.com/call-us). They are the
only ones who can issue a refund.

 

Paid twice for the game

Decided to buy "Alan Wake®'s American Nightmare" and got some error (don't remember the code), then i tried again and downloaded the game. But as i noticed later, i lost 1200 points for the first unsuccessful attempt, so i bought the same game two times.
Is there any way to get 1200 points back? Sorry for my bad English.

 

You'll need to contact support and speak to billing. Contact Us | Xbox Support

 

How am I supposed to talk? I am from Russia..

 

You can actually start a chat with Xbox Support threw the link Smwutches provided. I'll make you a clickable link and explain how you reach the option to chat with Xbox Support.

Follow the following steps.

• Go to
  https://support.xbox.com/contact-us
• For step One select Выставление счетов
• For Step Two select Другое
• Skip to Step Four and select Начать чат на английском языке

 

You can also try calling them. +7 (499) 922 87 07 (Moscow) 8 (10 800) 205 81 044