remove xbox profile from my microsoft account

Try to remove and add back your profile on your console, then see how it goes from there.

How to add or remove an Xbox profile on Xbox 360

https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-profile-xbox-360

How to add or remove a Microsoft account on Xbox One

http://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Understood.

Thank you for taking the time in providing guidance.

Back to the regular scheduled program ;-)

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello T.i.k.i.B8r, unfortunately it is not possible to remove an Xbox profile from a Microsoft account they are one thing only.

When you create a Microsoft @outlook.com account for example, it doesn't have a gamertag or Xbox profile, but from the moment you sign in to an Xbox console or sign in to the Xbox website, it creates the profile, and once you advance your profile, you can't delete it.

Hi, Mr T.

He must have logged into his windows account then.

Select Start , right-click the account name icon (or picture) and select Switch User.

In this option, you can switch to your user, and also remove the user in question.

Best regards.

Dérek.

If I misinterpreted, and only his account appears.

Do the following, check which account is connected in the xbox app, and also in your store.