Remove xbox live account from my microsoft account

Hi there! This is Virginia O.

I understand that you want to unlink an xbox live account with a microsoft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, you cannot directly unlink an Xbox Live account (your Xbox profile) from a Microsoft account it is because the Xbox Live account is essentially a part of your Microsoft account and they are intrinsically linked.

Removing the Xbox profile from your console only removes it from that specific device, not from your overall Microsoft account.

Thank you for your cooperation.

Hi AlexTasovac!

Please be advised that Microsoft account and Xbox account are just one single account. They cannot be separated. If your Microsoft services or subscriptions are linked to that account, it will stay there with the Xbox account. What you can do is to transfer email address or alias from one account to another only if that email address is a 3rd party one. If that's Microsoft email, it cannot be transferred.

I changed Microsoft account assosiated with my gamertag and this problem popped up.

Solution was to remove my account from xbox one and dowload it back from xbox live.

Cancel or remove a Microsoft account from your Xbox console

If you want to close your Microsoft account, you can find out how at Cancel your Microsoft account.

support.xbox.com/.../cancel-microsoft-account If you want to remove a saved Microsoft account password from your console completely, see Remove your Microsoft account password from your Xbox 360 console.

support.xbox.com/.../remove-microsoft-account-password-from-console

I don't have an answer to this thread but wanted to voice my displeasure with the whole situation as well. This "lovely" gamertag you see in my profile was automatically created when I logged in to XBL from my Windows Phone. I had assumed I would possibly
be prompted for different account information or something of the like but not so. What I simply want to do is:

1) Remove the gamertag associated with the e-mail account used on my Windows Phone

2) Change the e-mail address on the XBL account I actually use to that of the one used on my Windows Phone - I cannot do this until somebody, somewhere can make "Step 1" happen.

3) Once step 1 and 2 happen I can have a unified XBL experience across devices, which is the whole point MS was going for

You could argue that I can simply factory reset my phone (oh yes you MUST do that to change the Windows Account associated with it) and simply use the account on my phone with the XBL profile I want. The problem there is that I have about 5 Windows 8 devices
using the Windows Account that now sport the bum gamertag. Since these are a mix of work and personal devices I have to err on the side of caution and not go monkeying around with that.

Microsoft, why is it not an option to remove a gamertag associated with an e-mail address? I understand there are security concerns but I now have what amounts to both an orphaned XBL account and an orphaned Windows Phone when it comes to gaming and having
that unified XBL experience. Surely this is something that can be performed on a case-by-case basis if proper ID, etc can be presented.

Is anybody reading this? Can a supervisor reach out and help? I've been plopping good money down faithfully for XBL Gold since 2007 and just spent more money this weekend on a Lumia Icon. And I'm a SHAREHOLDER! Throw me a bone here!