remove jigjaw puzzles

Hi Amaroq21Finland,

Were you able to sign back into your account on the app to confirm that all that content was lost? Did you sign in with the same MSA that you have been using.

Hi Amaroq21Finland,

Let's start by resetting the game app with the steps here:

Settings>System>Apps & Features>Microsoft Jigsaw>Advanced Options>Reset.

After trying that please let us know if the puzzles load correctly for you.

Thanks!

Hi ,

Let's start by resetting the game app with the steps here:

Settings>System>Apps & Features>Microsoft Jigsaw>Advanced Options>Reset.

After trying that please let us know if the puzzles load correctly for you.

Thanks!

I did the reset, however in the process I lost all 111 collections, 15 months (all of 2018 and 2017) of achievements in the daily challenges and over 340k in gold bars. To top things off, now the Daily challenges don't load at all. I want a refund for the
last two years of paying for the Premium 2x $9.99, since I have lost everything I had done in that time. Too bad I can't get back those hours wasted playing this game.

The only way I have found to remove collections of puzzles I have completed is to uninstall and reinstall the game. It sure saves on whatever this game loads into memory, but I lose track of which sets I have yet to finish. SO I started keeping track of
the collections in an Excel chart. The game tells you which sets you have previously downloaded. I keep track of which collections I want to buy in the future, how many puzzles were in the set (occasionally they add puzzles to a set I have completed), and
if I have done all the puzzles in the set so I don't download them again.

This is something that should be obvious to Microsoft, hope they wake up to this before much longer and add an 'archive' folder. Thank for posting this though, just what I was going to do.