(Remote Play) Xbox App on PC prioritizes using Internet data instead of keeping it on LAN

EduardoIbarra2 · Oct 22, 2023

I have an Xbox Series X connected on the same network as my computer and Android phone (Tried connecting them through the 5Ghz Wi-Fi and using 1Gbps ethernet cables). I've verified throught my router that when the connection is started on the Xbox PC App it always prioritizes sending the stream to the Microsoft servers and then downloading them on my PC even on this condition where all is connected on the same local network, this is not good because I have a pretty low upload speed, so the result image is bad, glitchy and everything is unplayable.

Weird enough, on the Android phone the LAN connection works just fine, I have a pretty decent router so it can handle the bandwidth requirements with no problems, the stream is crystal clear.

What could be causing this? I don't have anything in place that would prevent the Xbox Series X to see the PC on the same network, I just think it could be a bug on the Xbox PC App or the Windows itself, maybe it's because I'm running Windows 11 Insider.

:)

Tomm_A

Hello EduardoIbarra2,

Greetings!

Thank you for posting in Microsoft Community.

It seems that you are experiencing issue with remote playing on Xbox app with a Windows insider version. Let us check and see on what we can do to help resolve your concern in a timely manner.

I would agree that the possible cause is related to Windows build you are currently using because Windows insider build is known for bugs and glitches.

To make sure that it is not causing the issue, try to opt out from Windows insider build and use the current build to see if the same problem will occur.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello EduardoIbarra2,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

eVapour

I am confused, is there another way to use wifi remote play than the xbox app?

I use the xbox app on every device for remote play. (Xbox to tablet/PC)

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that you are experiencing a black screen with no audio when using remote play on the Xbox app. This can be very frustrating, especially when you want to enjoy your favorite games on your mobile device. Here are some possible solutions that might help you fix the issue:
... Check your internet connection: Make sure that your mobile device is connected to a stable and fast Wi-Fi network. If you are using cellular data, make sure that you have a strong signal and enough data allowance to support remote play.

... Update your Xbox app: Make sure that your Xbox app is up-to-date. You can check for updates by going to the app store on your mobile device and selecting the appropriate option.

... Clear your cache and cookies: Sometimes, clearing your app’s cache and cookies can help fix issues with remote play. You can do this by going to your app’s settings menu and selecting the appropriate option.

... Try a different device or browser: Sometimes, issues with your device or browser can prevent you from using remote play. You can try using a different device or browser to see if that helps.

... Restart your Xbox console or PC: Sometimes, restarting your Xbox console or PC can help fix issues with remote play.

I hope this helps.

XBF John

好，

Xbox 程播放可在 PC 上使用。直接在您的 PC 上玩 Xbox Series X|S 和 Xbox One 主機上的遊戲。在 Xbox 應用程序中設置程播放。

請檢查這個網站：

此致，

[以上文字是機器翻譯的，可能不是原始消息的準確表示。]

Hello,

Xbox Remote play is available on PC. Play games from your Xbox Series X|S and Xbox One consoles right on your PC. Set up remote play in the Xbox app

Please check this site:

Best Regards,

(Remote Play) Xbox App on PC prioritizes using Internet data instead of keeping it on LAN