Remote play won't connect. What should I do?

connected via cable, I checked all that and the remote play still won't work for me

It is possible, yes.

You should first "Turn On" remotely your console (not just loading a game remotely).

So it properly is powered on and on full display, then you can remote play and load the game.

When you are back in front of your TV you can manually go to your Xbox Guide and end the streaming / remote play and continue from where you left it.

Take in consideration that you will have to disable the turning your console off automatically if is inactive for any period of time, and if your console is connected via HDMI-CEC consider the same parameter of your TV, so it won't turn your Xbox as well.

In short, it is possible to do what you want, but you might end spending more energy by doing so.

Hi EnenDaveyBoy

I have looked at both iPad and iPhone. If you are properly connected to your XBOX, you should see a 'toolbar' at the bottom of the screen that includes what you are playing now, an audio icon and the remote icon... at least I do.

I had to check the connection at first; without it there is no bar showing.

I have the Xbox Series X and was playing remote play on my Surface Pro 6 , it won't load up every time I try to do remote play on my surface and I'm not near my Xbox

Hello HughBoyZilla,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with remote play when iOS device is connected via 5G and Xbox Console is connected via home network. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What error are you getting when devices used for remote play is not connected on the same network? The internet connection should be:

• 7-10 Mbps
  
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
  
• Cellular network connectivity is also available.
  

2. Have you tried another device to remote play your console like a Windows PC and even connected on different network remote play does not work?

To successfully remote play your Xbox console using iOS or Windows device or even Android, make sure to set up correctly the remote play settings requirements and make sure devices used for remote playing meet the requirement. For your reference, see: How to set up remote play | Xbox Support

To get help on how to troubleshoot remote play issues. refer to this link: Troubleshoot remote play gaming | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,