Remote play using cellular black screen

Are you using remote play from your own Xbox? Are you on the same network? Using cellular or wifi?

Cloud gaming is something different

I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.

I am having the exact same problem. My iPhone running IOS 16 works great when using remote play from my Xbox series S (on the same Wi-Fi). However, if I am trying to use cellular 5G, it doesn’t work. I have tried everything and I can guarantee that this is an issue with the Xbox app or with IOS. If you are using iOS 15, you won’t have any issues using Xbox remote play over cellular. I have tested and can confirm that if you try and initiate an Xbox remote play session over cellular, it will send a signal that turns on your Xbox (I am sitting in front of my monitor), but on your phone’s screen, you will get an error message that says “We found your console but can't connect. Try from a different Wi-Fi or cellular network.”

Please fix this Microsoft.

Please also note that I work in the industry as a technology support specialist. I am part of the IT service desk that supports over 237,000 users. So, I have tried everything and unfortunately, this needs to be fixed on Microsoft’s end.

Please also note that PlayStation remote play works flawlessly over cellular on IOS 16.

Please also note that I have the latest version of IOS 16.1.1 and I also have the latest version of the Xbox app 2022.11.2

There are dedicated Reddit threads to this - https://www.reddit.com/r/xboxinsiders/comments/xpmjdi/issues_with_remote_playxbox_app_on_ios_16/

Thanks!

You should contact your service provider about this problem, if it’s not working, they may be blocking Xbox live services, specifically streaming on cellular due to the large amounts of bandwidth. They may also throttle you passed a certain level of data usage which might put you under the requirements of streaming

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey ABMoreazz, how are you today? Hope you're well.

Try first to do this in your router:

Call your internet service provider, and ask them to open the ports described below on your router.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

Also ask to disable and then, enable it again the UPnP function and if you have a modem and a router the process has to be done on both devices.

Besides, ask them to put their console's IP in the DMZ zone configuration.

(To find the Xbox One IP address, press the Xbox button to open the dashboard, go to System > Settings > General > Network settings, then select Advanced settings.)

The, this on your console:

First clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for him to call, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asking to pull settings from an old xbox, put no

5. You will have to log in your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves