Remote play showing XBOX Intro then turning black.

Discus and support Remote play showing XBOX Intro then turning black. in XBoX on Consoles to solve the problem; The problem is with remote play, it only works for me when i'm at my home, connected to a single network between devices. Abroad, it shows XBOX intro... Discussion in 'XBoX on Consoles' started by GnomeNavy, Jun 5, 2025.

  1. GnomeNavy
    GnomeNavy Guest

    Remote play showing XBOX Intro then turning black.


    The problem is with remote play, it only works for me when i'm at my home, connected to a single network between devices. Abroad, it shows XBOX intro and then black screen and after a minute it throws me out. Every time i leave my home, since last summer i tried numerous locations, devices (android, iOs and laptops). (XBOX Series S)

    :)
     
    GnomeNavy, Jun 5, 2025
    #1
  2. Faline C Win User

    Remote play showing XBOX Intro then turning black.

    Hey GnomeNavy, sorry you're experiencing this issue with Remote Play. I'm happy to help you solve this.

    First, make sure the country/region you're trying to use Remote Play in is supported. Game features like Remote Play require the Xbox network service, and this is only available in certain regions. See the list here:

    https://www.xbox.com/en-US/regions

    When you switch to a different WiFi network, it might have Public settings. Make sure your NAT type is set to Open.

    1. Press the Xbox button to open the guide.

    2. Select Profile & system > Settings > General > Network settings.

    3. Under Current Network Status, the NAT Type field displays your current NAT type.

    You need your NAT type to be Open to resolve this issue.

    Let me know if this helps!
  3. Ricardo Lechuga Win User

    laptop automatically going to lock screen while playing games or pressing keyboard

    Hi SONU09900! My name is Ricardo an independent advisor ready to help you with this situation!

    What games are you trying to play? Are those games from Xbox app?

    Are you sure the screen it's turning off and not just being black? Usually games will go to a black full screen and then the game/developer logo/intro
  4. Vertebraille Win User

    Xbox still loud even after install?

    My game won't load at all. I end up at a black screen and if I try to turn my xbox on with the game in tray, it gets stuck at the 360 logo intro screen. Defective copy?
  5. DaewooKim1 Win User

    PC to XSX Remote Play - console turns on, only see a black screen, disconnects 1 min later

    I'm having the same issue.

    but I figured something about this.

    When TV that connected to XBOX is turned on. remote play works.

    but when TV is turned off. remote play is not working.

    if I turn on my TV first, then remote play from my PC . it works perfectly.

    then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

    and it disconnected automatically in a minute.

    I tested wireless and wired , both behaves same.

    and most importantly , this issue not reproducing iPhone and android phone remote play.

    mobile phone remote play works perfectly no matter TV is turned on or not.
  6. VP neymaR Win User

    Xbox One Preview Program problem

    step intro and then the screen goes black
Thema:

Remote play showing XBOX Intro then turning black.

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