Remote Play seems to be down (even with optimal internet connection)

yeah this is bad i have a fiber 80 down 15 up and a 53 lat opened be

hind a coned nat and im still lagging in titanfall 3 days invested in talking with ea microsft and isp was at my house for 4 hours running test they showed me i have a optimal connection on a wireless connecton im even running 30 down 15 up with a 9 ping
the tech was shock he said hes seen some connection before but that was optimal microsft even went int my router via remote he ran test said there was nothing wrong it was optimal still waiting to hear back from ea thou also if there is a tech in a high tier
that would contact me about this isuues it would be greatly appreciated

As some data is sent to Microsoft when using Remote Play, you will still need an active internet connection, even if the stream is local.

Hello IreaL L, My name is David. I am an independent advisor, happy to help you today.

First of all, let's check if the Xbox console is in the list to enable remote play. Check your network connection, Xbox wireless controller connection, and console settings to see if you can control and play Xbox games with the Xbox app on a Windows or mobile device.

Internet connection
NAT type:
A green check mark means that the Open NAT criteria are met.
A yellow exclamation point means that the moderate NAT meets the criteria. For an optimal experience and a reliable connection to your console, you want an Open NAT type.
A red X means you have strict NAT. It must be Open or Moderate if you want to connect to the console from outside your home.

The quality of your remote playback experience depends on the upload speed of your network. An upload speed of at least 4.75 Mbps is required, but 9 Mbps or faster is optimal for the best remote gaming experience.

A green check mark means your speed is greater than 9 Mbps and is optimal for remote use.
A yellow exclamation point means your upload speed is at least 4.75 Mbps but less than 9 Mbps. Your network may be too slow for high-quality remote gaming outside your home.
A red X means your network is not fast enough for remote play outside your home. (You may need to contact your Internet Service Provider to increase your upload speed.)

For more information on how to solve the problem, go to the following link
https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-remote-play-gaming

Best regards.

Hello HughBoyZilla,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with remote play when iOS device is connected via 5G and Xbox Console is connected via home network. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What error are you getting when devices used for remote play is not connected on the same network? The internet connection should be:

• 7-10 Mbps
  
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
  
• Cellular network connectivity is also available.
  

2. Have you tried another device to remote play your console like a Windows PC and even connected on different network remote play does not work?

To successfully remote play your Xbox console using iOS or Windows device or even Android, make sure to set up correctly the remote play settings requirements and make sure devices used for remote playing meet the requirement. For your reference, see: How to set up remote play | Xbox Support

To get help on how to troubleshoot remote play issues. refer to this link: Troubleshoot remote play gaming | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,

It seems your internet settings are not at the optimal rate. Please be more specific as to what sort of connection you have, and how you have it set up.