Remote play problems “we can’t connect to your console right now”

Hi Ryan Rolfes,

Thanks for your reply.

I apologize for the confusion. To make sure we can provide the right information, I have consulted this remote play concern of yours to our Internal Support Team. From their response remote play is meant to be played when you are away from your home console. The mobile device can be connected cellular data and which highly recommended is to connect on 5G. You may also opt to connect your mobile device to Wi-Fi which we recommend 5Ghz for Wi-Fi. On the other hand, most people have the console connected to ethernet or Wi-Fi at home.

Now, may we know if you can try to remote play again? Try if you can do it with 5G.

Please test the remote play connection while you at home before playing it far from home.

Please post a screenshot of the issue and conceal any personal information.

We look forward for your update.

Regards,

I have done all steps suggested by microsoft, and works (all of them), but when i reboot both the device or xbox one the problem was still there... now i thought maybe there was a wireless connection problem (on xbox one) and i tried get wired the xbox one,
clear system cache (shut down the console by holding on/off button for 8 sec. Wait a few seconds before restarting, uninstall the app (on my galaxy tab) clear the data cache, reinstall it and... bam! There is working now! And i know its fine because after
doing this the app connect to the console only when i was playing if i was using the console for another thing it just didn't work and now i turn on the console and access to smartglass app and it connects by itself. Microsoft should do something with that
because not all people have their routers close to the console...

Same issue here as well. Offered solution has not resolved the issue

is there a fix for this yet?

Sorry @beastkiller, what fix are you referring to? If you are having difficulty connecting Xbox One SmartGlass to your Xbox One console, please go through the following FAQ and see if it can help resolve your issue:

Troubleshoot Xbox One SmartGlass Connections

If your Xbox One and SmartGlass app aren't working well together, here are some things to try.

First, verify everything is set up correctly

•Make sure you have the correct app - Xbox One and Xbox 360 have different SmartGlass apps.

•Connect the console and SmartGlass device to the same local wireless network. A cellular data network connection will not work for Xbox One.

•If you are using a Virtual Private Network (VPN), turn it off.

•Set your console to allow SmartGlass connections. On your console, go to Settings > Preferences > SmartGlass connections.

•If you have the Windows Phone SDK installed, turn off the Windows Phone emulator.

If everything is set up correctly, reset your network and connection

•Restart your router by unplugging it for 30 seconds.

•Restart your Xbox One console by unplugging it for 30 seconds.

•Connect your SmartGlass device to your Xbox One using the console’s IP Address:

1.On your console, go to Settings > Network > Advanced settings to get the IP address.

2.In SmartGlass, tap the Connect icon, and then tap Enter IP address.

If you still have problems, check these common networking issues

In the router settings, turn off isolation mode if it is enabled. Make sure your device and console are not on the guest network.

•Some wireless routers have a feature called "wireless isolation" mode, "guest mode" or something similar. This allows devices to have internet access but not to communicate with other devices or computers on the network. Xbox SmartGlass cannot automatically
find the console, and even using the IP address does not work.

If you have a dual-band router, make sure that you have different SSID names in your router settings. This can simply mean adding a “5” at the end of the SSID name for the 5ghz range. Ensure that your devices connect to the proper SSID.

•Some dual-band wireless routers allow you to specify the same SSID for both the 2.4ghz and the 5ghz bands, and some do this by default. When the SSIDs are the same, routers can have issues routing traffic correctly on the network. This mean your devices
and console appear to have internet access but devices will not connect to the console.

Last resort: restore your router to its default factory settings

If none of the other solutions have worked, then try this. You might need to reconnect your wireless devices to your network afterward.

1.Follow the steps in your router manual or manufacturer website to reset the router to factory defaults.

2.Connect your console and device to the wireless network before re-establishing your security settings.

3.Tap the Connect icon in SmartGlass and connect to the console.

4.Re-establish your security settings.