Remote play problems “we can’t connect to your console right now”

Hi Ryan Rolfes,

Thanks for your reply.

I apologize for the confusion. To make sure we can provide the right information, I have consulted this remote play concern of yours to our Internal Support Team. From their response remote play is meant to be played when you are away from your home console. The mobile device can be connected cellular data and which highly recommended is to connect on 5G. You may also opt to connect your mobile device to Wi-Fi which we recommend 5Ghz for Wi-Fi. On the other hand, most people have the console connected to ethernet or Wi-Fi at home.

Now, may we know if you can try to remote play again? Try if you can do it with 5G.

Please test the remote play connection while you at home before playing it far from home.

Please post a screenshot of the issue and conceal any personal information.

We look forward for your update.

Regards,

i am having this same problem as well. i have looked everywhere but couldnt find anything that worked. ive uninstalled the app on my iphone, rebooted/unplugged the xbox one/router/iphone, and ive checked mutiple times to make sure im on the same wifi. anyone
please offer more suggestions

I'm sorry you are having trouble connecting your devices to your Xbox One console. Many times this issue can be traced back to the home network configuration including specific router or router settings. Please take a look at the SmartGlass FAQ

here and specifically walk through the connection section. Even when you think you are connected to the same home network, there are some devices which can separate the wired connections from the wireless connections. There can also be a setting sometimes
referred to as "wifi isolation" which allows devices to connect to the Internet but are blocked from talking to each other (which is a good security measure for guest networks for instance).

Anyway, please carefully walk through these steps and let us know if you are able to connect. If not, please let us know what specific network configuration you have including the brand and model number of your router. Thanks!

Q: Why can’t I connect to my console?

A: Here are a few things to check to ensure you have a successful connection between your SmartGlass device and Xbox One.

• Make sure Xbox SmartGlass Apps is “On” in Settings/Preferences/SmartGlass Connections.
  
• Your SmartGlass device needs to be on the same network as your Xbox One Console:
  

1. Make sure you’re not on your cellular/3G/4G network or on a separate wifi/switch. Temporarily disable cellular data if you device has it to ensure you are connecting to your wifi network.
   
2. Make sure you are not connected to your router’s Guest Network
3. Make sure you disable Access Point/WiFi Isolation or related feature on your router
   
4. If your Xbox One Console is connected via wired cable, temporarily disconnect the cable and connect the console to the same wifi network that your SmartGlass device is connected to
   

• Turn off any VPN connection as this may prevent discovery/connection from functioning
  
• Make sure you are running the Xbox One SmartGlass app and not the Xbox 360 SmartGlass app.
  
• If none of these steps work, turn off your Xbox One console and unplug it for 30 seconds and restart the console.
  
• If you are still unable to connect, please post your situation including your network configuration (inc. router model), and SmartGlass device in this forum here.
  

Now the app won't see the console after the newest update on ios on 1/26/14

(and this is after I manually input my IP address)